Dawit Legesse
Lorton,United States
Summary
Results-driven business professional with a strong background in project management, process improvement, and financial analysis. Proven success in streamlining operations and implementing cost-reduction initiatives that enhance productivity. Expertise in data analysis facilitates the identification of trends and the development of strategic solutions to boost efficiency and drive organizational success. Committed to leveraging this expertise to contribute to dynamic teams and achieve impactful results aligned with organizational goals.
Overview
15
15
years of professional experience
Work History
Supervisor, Digital Record, Mapping and Survey
Washington Gas Energy Systems
04.2017 - Current
- Supervises the work of the records, mapping and survey employees that support the document management system, including hiring, evaluating, training, performing quality control, performance management, compensating, motivating, coaching, and developing goals and procedures to ensure the achievement of goals.
- Coordinates the intake and dissemination of records data to field crews and to parties internal and external to Washington Gas (WG) via paper and digital documents, Mapping applications, database applications and web-based services.
- Oversees the Washington Gas (WG) mapping system, including the digitization of the land base, cultural features and new and proposed facilities.
- Works with IT and other departments to implement new technology and workflows.
- Coordinates the intake and dissemination of mapping data to field crews and to parties internal and external to WG via paper maps, desktop, and web-based mapping systems.
- Supervises recordation of property records that support easements, quitclaims, vacates and other changes in the disposition of WG properties.
- Supervises the intake assignment of requests for new survey information.
- Supervises the activities associated with responding to requests for facilities mapping information.
- Tracks the accuracy, timeliness and successful completion of all mapping activities.
- Coordinates with technical teams to resolve technical problems and to establish operating procedures for the WG document management and mapping system.
- Maintains an awareness of how spatial information is consumed across divisions within WG and responds to requests for spatial information.
- Maintains an awareness of how information managed by the area is utilized across divisions within WG; creatively responds to data requests ensures data integrity and improves processes and improves productivity.
- Interacts with external audiences to interpret guidelines and procedures and/or to resolve daily problems associated with the unit’s programs, systems and services.
Operations Support Specialist II
Washington Gas
01.2016 - 01.2017
- Develop and consistently maintain the units' policies and procedures.
- Assist in the preparation and monitoring of critical data related to business unit goals and objectives, operating metrics, and management operating systems (MOS).
- Serve as the liaison to financial metrics area in retrieving and producing data used in departmental business planning and reporting variances for monthly expenditures from PeopleSoft.
- Assist in the preparation of yearly business plans, and capital and O & M budgets.
- Develop, analyze, implement systems, prepare reports and presentations to complete projects on time and on budget.
- Provide support to the business unit (contractor services, major office supplies, training/travel, IT hardware/software requests, IDP's, Goals, and department and company policies).
- Develop, track, and report strategic and operating initiatives (business plans).
- Work with internal customers from various business units to enhance quality, processes, and information transfer in key result areas.
- Assist with providing guidance with the day-to-day activities of the Construction Support Data Specialists with Recordation & Invoicing and Permitting & Paving departments. Responsible for training new Recordation & Invoicing Construction Support Data Specialists.
- Maintain continuity of workflow, ensuring quality and timeliness of data processing in compliance with established policies & procedures.
- Review implementation plans of contracts for accuracy prior to execution in WMIS. On-boarding Contractor WMIS Training.
- Send check runs received from Accounts Payable to necessary contractors twice weekly and record & mail CRSR/CRSRE checks to cash receipts for processing.
- Grant contractor access and renewals for necessary WG applications (Web Work Manager, Citrix, AppXtender, etc.); maintain Contractor Crew Makeup in Central Configuration.
- Run Capital & Maintenance Accrual reports using Business Objects at month’s end to report to necessary parties.
- Request, gather and report Aging/Unbilled data from Contractors to internal parties monthly.
- Assist Construction in research and close out of WRs/BCAs for Rate Recoverable projects/reporting.
- Receive, research and process paper invoices for Construction through PeopleSoft Finance.
- Provide support for on-going process improvement and accelerate adoption of new processes through development of written training materials coupled with mandatory as well as ad-hoc training sessions for staff for processes involving BCA Data Quality Report, Pay Item Approval, Work Request creation and Material Requisitions.
IT Help Desk Support
Department of Education EDCAPS contract for Martin Federal Consulting, LLC
12.2015 - 06.2016
- Maintain Education's Central Automated Processing System (EDCAPS)
- Help Desk and provides assistance to internal and external customers in tracking and resolving end-user application issues or inquiries
- Observe and examine staff performance according to established standards
- Monitor and report the performance of the Department of Education Information Technology Service Provider through monthly Service Level Agreement compliance checks
- Identify problems and perform qualitative and quantitative methods to detail findings
- Review trouble ticket quality to determine if the resolution correctly resolved the issue
- Supports EDCAPS customer inquiries regarding financial, procurement, grants, and travel systems
- Conducts in-depth analytical studies and/or projects and analyzes data
- Analyze, resolve, and close customer inquiries or complex complaints
- Responds to complex oral and written inquiries and communications received from customers and other agencies
- Analyzes the information obtained to track trends and provide these results and recommendations to the supervisor
- Creates accurate and timely Tier I incident records and follows up on customer calls using help desk call tracking system
- Routinely interacts orally and in writing with peers, senior level officials and customers
Retention Code Analyst, Team Lead
Exxon Mobil
05.2011 - 06.2015
- Spearheaded a project to reduce the storage of confidential materials into electronic files resulting
- 1.1-million-dollar annual reduction of cost to the company Assisting with determine eligibility for access to classified or sensitive information
- Exercised leadership responsibilities by:
- Supervising a staff of 25 employees; Prioritizing assignments, delegated tasks to staff members
- Resolved client issues by corresponding with technical teams and upper management; and recommended improvements and creatively sought out solutions until client satisfaction was met
- Integrated and improved business processes to assist clients in defining business needs and objectives while protecting clients' classified information and determining staff's eligibility for access to classified information
- Developed and implemented systems through the use of SharePoint and Cannon databases to enhance the infrastructure of document repository for optimized retrieval of documents
- Responsible for the training of new employees in ensuring best business practices including investigating any potential security violations, transmission of data, destruction of classified information, and assisting in determining remedial action to be taken
- Reviewed and pre-audited documentation of engineers to ensure accuracy in accordance with company policy
- Coordinated and processed packages from postal services while maintaining the integrity of confidential documents.
Consultant
Professional and Scientific Associates
10.2011 - 06.2011
- Standardized recruiting processes for organization
- Handled 42-million-dollar contract with Army Strong Bond, processed invoices, and maintained general ledger to ensure best business accounting processes
- Managed and timecard logs for 55+ associates and assisted in Payroll processes
- Facilitated events and processed all financial documentation
- Supervised and coordinated the transfer of confidential information
Education
Bachelor of Science - Media Studies
Radford University
Radford, VA01.2010
Skills
- Experienced with Microsoft Office and Google Workspace
- Federal government systems: OPAS, Remedy, SalesForce (RemedyForce/SalesForce); Travel Management (E2); Contracts and Purchasing Software (Comprizon and Oracle); Grants Management software (G5); Cisco IP Telephony
- Microsoft Office software applications (Word, Outlook, PowerPoint, Excel, Access, One Note)
- Lotus Notes as a means of increasing productivity and effectiveness, easily communicating with co-workers and localizing organization-wide information and resources
- Proficient in SAP R/3 business management software and applications and SharePoint
- Language: Fluent on English, Proficient in Amharic and Tigrinya
- Smallworld, OpenGrid, ApplicationXtender, ArcGIS
Accomplishments
- Three-time All-Big South Conference
- Four-time Most Valuable Player and two school records for the 5k and 10k
- Three-time Circle of Excellence recipient from ManPower
Clearance
Active
Timeline
Supervisor, Digital Record, Mapping and Survey
Washington Gas Energy Systems
04.2017 - Current
Operations Support Specialist II
Washington Gas
01.2016 - 01.2017
IT Help Desk Support
Department of Education EDCAPS contract for Martin Federal Consulting, LLC
12.2015 - 06.2016
Consultant
Professional and Scientific Associates
10.2011 - 06.2011
Retention Code Analyst, Team Lead
Exxon Mobil
05.2011 - 06.2015
Bachelor of Science - Media Studies
Radford University