DAWIT TEKLE MESHESHA
Smyrna,TN
Summary
I’m an energetic, ambitious person who has developed a mature and responsible approach to any task that undertake, or situation that I’m presented with as a graduate with more than five years’ experience, I'm excellent working with others to achieve a certain objective on time and with excellence. Self-motivated Creative Adaptable Having an eye for detail Management skills, Communication skills, Problem-solving skills, & more than five years’ experience in handling credit sales with tied agreement. Reliable Safety Trainer with significant background in conducting safety training sessions, devising effective safety protocols and ensuring compliance with occupational health and safety regulations. Strengths lie in risk assessment, accident prevention strategies, and fostering a culture of workplace safety. Past roles reflect consistent success in reducing workplace accidents through comprehensive training programs and proactive safety measures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent
United Airlines
Nashville, TN
12.2024 - Current
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Prepared detailed reports summarizing activities performed during shift.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Maintained accurate records of all GSE used throughout shift.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Provided guidance on proper use of personal protective equipment.
- Collaborated with other departments to ensure consistency in safety policies across the organization.
- Conducted hazard assessments to identify potential risks in the workplace environment.
- Developed effective communication channels between management personnel and employees concerning health and safety matters.
- Developed noise surveys, continuous atmosphere monitoring and ventilation surveys.
- Conducted weight and balance calculations to ensure aircraft safety.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Secured items in truck by strapping over protective padding.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Associate
EmployBridge/ Quanta computer
La Vergne, TN
11.2024 - 01.2025
- check in
- verifying that all hardware components are functioning correctly and that the operating system can recognize and interact with them
- Ensure all hardware components are properly connected and plugged in, and that there's no physical damage
- erify that the server powers on and boots
- Run built-in or third-party hardware diagnostic tools to identify any faulty components.
- Memory Tests
- erify that the server can connect to the network and obtain an IP address
- inspection
- Audit
- check out
Training Coordinator
Ethiopian airlines
Addis Ababa
04.2017 - 01.2024
- Coordinated with subject matter experts to develop effective training content.
- Analyzed current processes and procedures to identify areas for improvement through training initiatives.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Monitored participants' progress during the training session.
- Removed obstructions and safety hazards from workstations to promote safety.
- Followed safety protocols and procedures to ensure personal and public safety.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Monitored employee compliance with safety policies, recommending corrective actions when necessary.
- Maintained records of all training activities, including attendance rosters and course evaluations.
- Conducted regular safety meetings to keep workers informed of changes in regulations or procedures.
- Assisted in preparing annual budgets for safety-related expenditures such as PPE purchases or specialized training courses.
- Developed and implemented safety incentive programs to encourage safe practices among employees.
- Reviewed incident reports for accuracy, completeness, and conformance with legal requirements.
- Facilitated the development of emergency response plans for hazardous situations.
- Performed research into new technologies that could improve workplace safety conditions.
- Collaborated with management personnel to implement corporate safety standards across all departments.
- Assessed workplace hazards and identified potential risks, developing strategies to reduce or eliminate them.
- Developed noise surveys, continuous atmosphere monitoring and ventilation surveys.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
- Participated in business safety committee meetings and health and safety audits.
- Coordinated information programs regarding hazardous chemicals or other substances.
- Investigated accidents, injuries, illnesses, and near misses to determine root causes and recommend preventive measures.
- Participated in meetings with local government agencies concerning occupational health and safety compliance issues.
- Reviewed incident reports from employees and investigated causes of accidents while providing recommendations for corrective action when necessary.
- Coordinated activities between corporate engineering departments and outside consultants and contractors related to environmental health and safety initiatives.
Sr. Billing and Collection Officer
Ethiopian Airlines
Addis Ababa
08.2016 - 04.2017
- Collects and posts payments to customer accounts.
- Records pertinent data on collection efforts and customer financial status in database (SAP).
- Performs administrative and clerical functions as needed such as recording address changes and purging inactive records.
- Send out notices to overdue accounts.
- Collect payments and post to accounts.
- Reach out to customers with unpaid debt and attempt to collect from them.
- Maintain files on the financial status of accounts.
- Keep track of delinquent accounts.
- Make personal visits if necessary to collect debts.
- Advise collected amount with breakdown to account receivables
- Carry out credit analysis and requests on customers.
- Interpret documentation to make appropriate decisions.
- Recommend credit approvals or denials as well as limits.
- Monitor daily credit operations and mentor junior officers.
- Continually update regulatory and banking knowledge through training.
- Reviewed financial documents such as bank statements, credit reports, and income tax returns to determine repayment ability of the debtor.
- Investigated customer accounts to ensure accuracy of balances due.
- Drafted correspondence outlining payment terms for delinquent accounts.
- Adhered strictly to all relevant laws regarding collections activity in accordance with local regulations.
- Assisted legal counsel in preparing cases for court proceedings when necessary.
- Provided customer service support by responding promptly to inquiries from both customers and internal staff members.
- Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
- Processed payments from customers according to company policies and procedures.
- Maintained accurate records of collection activities in customer database.
- Performed skip-tracing activities to locate missing debtors or those who have moved without leaving forwarding addresses.
- Conducted research to identify debtors and their contact information.
- Researched complex accounts and coordinated efforts with external stakeholders as needed.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Monitored overdue accounts using automated information systems.
Education
Associate of Arts - Public Management and Policy
Addis Ababa University
Addis Ababa, Ethiopia05.2025
Associate of Arts - Business Administration
Lead-star collaborated with Ashland University
Addis Ababa, Ethiopia07.2019
Bachelor of Arts - Accounting and Finance
Hope University College
Addis Ababa, Ethiopia07.2017
Skills
- Billing and collection procedures expert
- Billing and collections
- Invoicing and billing
- Data collection and reporting
- Credit and collections
- Billing and coding
- Data collection and management
- Information collection and analysis
- Time and billing
- Billing systems and software
- Data collection and review
- Evidence collection and review
- Payment collection and processing
- Billing and payment processing
- Employee training
- Regulatory compliance
- Data analysis
- Team collaboration
- Customer service
- Project management
- Load planning communication
- Hazardous materials handling
- Security compliance
- Ground support equipment operation
- Inquiry response
- Security awareness
- Vehicle operation
- Crew operation improvement
- Load planning
- Ground support
- Heavy lifting
- Safety procedures
- Inclement weather tolerance
- Equipment inspection
- Corporate policies
- Hazardous materials
- Workload management
Additional Information
Taking pictures, Hanging out with friends, Playing games, Exchanging ideas, I like taking pictures in any moments, activities and nature. In addition to that, I like taking time with friends playing games, doing fun, talking about different issues, exchanging ideas, and I’m taking lessons from all of this.
Personal Information
Title: Sr. Billing And Collection Officer
Experience - Work History
Sr. Billing and Collection Officer, Ethiopian Airlines, Addis Ababa, 08/01/16, 05/01/24, Collects and posts payments to customer accounts., Records pertinent data on collection efforts and customer financial status in database (SAP)., Performs administrative and clerical functions as needed such as recording address changes and purging inactive records., Send out notices to overdue accounts., Collect payments and post to accounts., Reach out to customers with unpaid debt and attempt to collect from them., Maintain files on the financial status of accounts., Keep track of delinquent accounts., Make personal visits if necessary to collect debts., Advise collected amount with breakdown to account receivables., Carry out credit analysis and requests on customers., Interpret documentation to make appropriate decisions., Recommend credit approvals or denials as well as limits., Monitor daily credit operations and mentor junior officers., Continually update regulatory and banking knowledge through training.
Personal Qualities
- Self-motivated
- Creative
- Adaptable
- Having an eye for detail
- Management skills
- Communication skills
- Problem-solving skills
Certification
2/22/2025
Languages
English
Professional
Amharic
Full Professional
Timeline
Ramp Agent
United Airlines
12.2024 - Current
Associate
EmployBridge/ Quanta computer
11.2024 - 01.2025
Training Coordinator
Ethiopian airlines
04.2017 - 01.2024
Sr. Billing and Collection Officer
Ethiopian Airlines
08.2016 - 04.2017
Associate of Arts - Public Management and Policy
Addis Ababa University
Associate of Arts - Business Administration
Lead-star collaborated with Ashland University
Bachelor of Arts - Accounting and Finance
Hope University College
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