DAWIT WASSE
Palmdale,CA
Summary
Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with friendly and charming personality to foster genuine and sincere relationships with buying customers. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Security Assest Protection
Unified Protective Services
08.2023 - 04.2024
- Increased efficiency in incident reporting by streamlining documentation processes and implementing a centralized database system.
- Collaborated with cross-functional teams to drive process improvements, resulting in reduced operational costs related to asset protection efforts.
- Managed inventory control, ensuring accurate tracking and appropriate allocation of resources.
- Coordinated response efforts during emergency situations, ensuring the safety of employees, customers, and company assets at all times.
- Wrote reports for internal and external crime, burglary, or theft.
Security Guard Officer
Allied Universal Security Services
12.2022 - 08.2023
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reported safety hazards for remediation response.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
EXPERIENCE Cashier
Taco Bell
09.2020 - 01.2021
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed cash register transactions by inputting product costs and giving back change
- Recognized for providing efficient service with high degree of accuracy
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Greeted all customers and provided prompt and friendly service.
Customer Service Associate
Confidential Apparel And Accessories
02.2018 - 06.2020
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Exceeded requirements in providing products and services to customers at all times
- Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
Youth Leader
Griffith Park
06.2018 - 05.2019
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Created and delivered workshops for youth participants.
- Conducted regular meetings with staff members to discuss strategies for improving program effectiveness.
- Planned special events such as fundraisers, career days and holiday celebrations.
- Managed budgeting processes related to program expenses such as supplies, transportation costs and facility rentals.
Education
Associates Degree - Business Management
College of The Canyons
05.2025
High School Diploma - General ED
Paraclete Highschool
Skills
- Customer service skills Conflict resolution
- Cash handling Product recommendations
- Leadership Skills Interpersonal skills
- Training and development POS system operation
- Investigative Skills
- CCTV Monitoring
- Surveillance
- Emergency Response
- Identification Verification
- Critical Thinking
- Fraud Detection
- Loss prevention strategies
- Call Management
- Data Entry
- Complaint resolution
- Coordination
- Team Development
- Reading Comprehension
- Service Upselling
- Product Sales
- Retail sales customer service
- Retail Marketing
- Excellent communication skills
Timeline
Security Assest Protection
Unified Protective Services
08.2023 - 04.2024
Security Guard Officer
Allied Universal Security Services
12.2022 - 08.2023
EXPERIENCE Cashier
Taco Bell
09.2020 - 01.2021
Youth Leader
Griffith Park
06.2018 - 05.2019
Customer Service Associate
Confidential Apparel And Accessories
02.2018 - 06.2020
Associates Degree - Business Management
College of The Canyons
High School Diploma - General ED
Paraclete Highschool