Dawn Adams

Geriatric In-home Care

Fresno, CA

08.2013 - Current

Developed and implemented strategies to improve business processes and services.
Managed daily operations of the Business Services Department, including budgeting, personnel management and resource allocation.
Monitored customer service standards and performance metrics to ensure high-quality service delivery.
Recruited, trained, coached and evaluated staff members in order to maintain an efficient workforce.
Created financial plans and forecasts to support long-term strategic objectives.
Developed policies and procedures related to business services operations.
Implemented technology solutions designed to streamline processes and reduce costs.
Researched current industry best practices in order to identify areas of improvement within the organization's business services operations.
Provided regular reports on operational performance metrics as well as progress towards achieving goals.
Ensured compliance with all applicable laws, regulations, policies and procedures within the scope of business services operations.
Gathered information, scanned records and maintained confidentiality of electronic data.
Organized and maintained documents, files and records.
Determined staffing requirements, interviewing, hiring and training new employees.
Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.