Dawn Adams
Clarkesville,GA
Summary
Dynamic Patient Care Coordinator with extensive experience at Longstreet Clinic, excelling in appointment scheduling and customer service. Proven track record in enhancing patient satisfaction and streamlining operations while ensuring HIPAA compliance. Skilled in critical thinking and documentation, effectively resolving patient concerns and improving care continuity.
Able to think on my toes under stressful situations and keep things running smoothly.
Overview
2026
2026
years of professional experience
Work History
Patient Care Coordinator/Charge Poster
Longstreet Clinic
04.2016 - Current
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Assisted in managing patient records using electronic health record (EHR) systems for accuracy.
- Communicated with healthcare providers to streamline referral processes and improve patient outcomes.
- Implemented scheduling protocols to optimize clinic workflow and reduce patient wait times.
- Monitored insurance authorizations to ensure timely access to necessary services for patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed and posted charges accurately in billing system to ensure timely revenue capture.
Patient Care Coordinator/billing
Habersham Primary Care
2003 - 04.2016
- Coordinated patient appointments, ensuring streamlined scheduling and reduced wait times.
- Assisted in managing patient records using electronic health record systems for accuracy.
- Communicated effectively with medical staff to facilitate patient care and treatment plans.
- Supported patients through insurance verification processes, enhancing service delivery experience.
- Trained new staff on patient management systems, promoting consistency in service delivery across the team.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Patient Care Coordinator
Habersham Orthopedic Surgery
1999 - 08.2003
- Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
- Communicated effectively with medical staff to facilitate seamless patient care processes.
- Managed patient inquiries and concerns, enhancing satisfaction and trust in services provided.
- Developed and implemented new patient intake procedures, improving overall efficiency of operations.
- Trained and mentored junior staff on best practices for patient coordination and communication.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Dispatcher
Habersham County Sheriff's Office
07.1993 - 08.1999
- Coordinated emergency vehicles to ensure accurate and timely arrivals at destinations.
- Communicated instructions clearly with drivers, addressing concerns without delay.
- Monitored incoming calls, prioritizing urgent service assistance requests for swift response.
Education
No Degree - Medical Billing
Online Billing
Business
Madison County High School
Danielsville, GA06.1984
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Verbal and written communication
- Documentation
- Office administration
Timeline
Patient Care Coordinator/Charge Poster
Longstreet Clinic
04.2016 - Current
Dispatcher
Habersham County Sheriff's Office
07.1993 - 08.1999
Patient Care Coordinator/billing
Habersham Primary Care
2003 - 04.2016
Patient Care Coordinator
Habersham Orthopedic Surgery
1999 - 08.2003
No Degree - Medical Billing
Online Billing
Business
Madison County High School
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