Dawn Ainslie
Prairie Village,KS
Summary
Savvy, fun mom of SIX, former HR professional and current Front Office Coordinator of busy Physical Therapy clinic seeks a challenging and meaningful opportunity to positively impact the organization. Outgoing, positive team player thrives on assisting others. Lifelong learner who possesses the desire, motivation, and intelligence to learn new skills.
Overview
35
35
years of professional experience
Work History
Medical Front Office Coordinator
SSOR Physical Therapy
01.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Director of Domestic Operations
AINSLIE FAMILY Of 8
01.1994 - Current
- Ensured the smooth operation of our dynamic household while husband traveled internationally
- Planned, organized, and executed all child-related tasks, including medical, academic, social, and spiritual for my six children, current ages 28 to 16
- Devised and continuously monitored a budget for monthly expenses, including bills, vacations, college and unexpected expenses
- Paid all bills and quarterly taxes and maintained accurate bookkeeping account details to ensure pristine credit
- Managed health insurance claims, following up with billing specialists when necessary
- Orchestrated three major moves from Leesburg, VA to Chicago, IL to Charlottesville, VA to Prairie Village, KS
Human Resources Generalist
MAXWELL ONLINE, INC
04.1990 - 01.1992
- Handled all HR administrative duties including benefits administration, recruitment, and talent management
- Conducted new-hire orientation and off-boarding process
- Conducted annual open enrollment and responded to employee benefits questions and changes
HR Assistant
PRC, Inc, PLANNING RESEARCH CORPORATION
09.1989 - 02.1990
- Screened applicant resumes, coordinated, and conducted both phone and in-person interviews
- Delivered friendly assistance to new hires throughout interviewing and hiring process
- Filed paperwork, sorted and delivered mail, and maintained office organization
Education
Master of Arts - Education
Marymount University
Arlington, Virginia05.1994
Master of Arts - Human Resources Management
Marymount University
Arlington, VA12.1991
Bachelor of Arts - Psychology
University of Virginia
Charlottesville, VA05.1989
Skills
- Organization and time management: ability to multitask, fight fires, and maintain grace under pressure
- Collaboration and inclusivity: ability to maintain harmony, remain flexible, and create a productive, fun work environment
- Integrity and confidentiality
- Oral and written communication skills
- Interpersonal skills
- Attention to detail
- Sense of humor
Accomplishments
VOLUNTEER of the YEAR 2004-2005
* Stone Robinson Elementary
Received an award for most volunteer hours worked while pregnant with twins, children 4 and 5
RICHMOND MARATHON 2012
* Trained and ran my first marathon while maintaining a busy household and raising six children in grades preschool, elementary, middle, high, and college.
* Inspired my college-aged daughter to train and run the Richmond Half Marathon with me the following November
CHAIRPERSON of VIP DAY 2013 & 2014
* Supervised a committee of six parent volunteers to plan, organize, and execute Stone Robinson Elementary School's largest Very Important Person Day before Thanksgiving break
SPECIAL NEEDS PARENT 2005-current
* Raised and advocated for my special needs daughter who is currently doing a year long internship at Advent Health through Project Search.
CHAIRPERSON of VIP DAY 2013 & 2014
* Supervised a committee of six parent volunteers to plan, organize, and execute Stone Robinson Elementary School's largest Very Important Person Day before Thanksgiving break
SPECIAL NEEDS PARENT 2005-current
* Raised and advocated for my 17 year old special needs daughter who will attend the University of Central Missouri fall 2023, participating in their THRIVE program
CHAIRPERSON of VIP DAY 2013 & 2014
* Supervised a committee of six parent volunteers to plan, organize, and execute Stone Robinson Elementary School's largest Very Important Person Day before Thanksgiving break
SPECIAL NEEDS PARENT 2005-current
* Raised and advocated for my 17 year old special needs daughter who will attend the University of Central Missouri fall 2023, participating in their THRIVE program
Timeline
Medical Front Office Coordinator
SSOR Physical Therapy
01.2023 - Current
Director of Domestic Operations
AINSLIE FAMILY Of 8
01.1994 - Current
Human Resources Generalist
MAXWELL ONLINE, INC
04.1990 - 01.1992
HR Assistant
PRC, Inc, PLANNING RESEARCH CORPORATION
09.1989 - 02.1990
Master of Arts - Education
Marymount University
Master of Arts - Human Resources Management
Marymount University
Bachelor of Arts - Psychology
University of Virginia
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