Dawn Albright
Harrisburg,PA
Overview
20
20
years of professional experience
Work History
Clerical Supervisor 2
Commonwealth of Pennsylvania, Department of Labor & Industry, Bureau of Disability Determination
04.2019 - 09.2024
- Supervises clerical staff, which consists of 2 clerical assistant 3s and 3 clerical assistant 2s
- Assigns and reviews completed work
- Prepares quarterly fiscal reports
- Trains new clerical staff
- Composes employee performance evaluations
- Approves/disapproves leave requests
- Initiates corrective disciplinary action
- Meets with staff whenever new procedures/policies are approved by the agency
- Provides clerical support to the assistant administrator.
CLERK TYPIST 3
Commonwealth of Pennsylvania, Department of Labor & Industry, Bureau of Disability Determination
07.2016 - 04.2019
- Functions as lead worker
- Plans, organizes, assigns and reviews all work for Clerk Typist 2s
- Answers questions and alerts supervisor of training needs
- Coordinates and conducts training and orientation of new clerical staff
- Provides clerical support for Disability Services Units
- Researches and resolves non-routine payment issues to determine if proper medical documentation was received in order to process payment
- Researches and responds to complex billing issues from vendors
- Maintains/updates vendor file
- Maintains accurate record of invoices and prepares fiscal reports
- Schedules treating physician and IMA consultative examinations
- Serves as clerical support for assistant administrator
- Prepares weekly schedule for switchboard coverage
- Provides switchboard coverage
- Uploads medical records received on disc to electronic records system
- Scans records into files that are unable to upload through the electronic system.
CLERK TYPIST 2
Commonwealth of Pennsylvania, Department of Labor & Industry, Bureau of Disability Determination
11.2009 - 07.2016
- Served as clerical support for 11 adjudicators and 2 supervisors
- Generated and reviewed correspondence for claimants and medical sources using claims software
- Prepared letters for mailing and/or faxing
- Maintained all incoming and returned mail
- Maintained office supplies
- Entered claim information into case processing system
- Paid invoices for medical records, consultative examinations, x-rays and travel expenses
- Made follow-up calls to claimants and medical providers
- Provided receptionist coverage several times a week
- Provided cross-coverage for other Clerk Typist 2s.
MEDICAL TRANSCRIPTIONIST
Bernard Zeliger, D.O., Orthopedic Surgeon
01.2005 - 10.2009
- Transcribed all dictation produced in the office including office notes, surgery notes, home visits, test results, etc
- Proofread all documents before they became an official part of the patient record
- Also covered for receptionist in her absence.
Education
Certificate - Computer/Secretarial Sciences
Harrisburg Area Community College
Harrisburg, PA05.1986
High School Diploma - Business
Williams Valley Senior High School
Tower City, PA06.1985
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Transcribing Equipment
- Scanning Equipment
- Electronic Records Express (ERE)
- Various Data Base Systems
- Various Phone Systems
- Other Computer and Office Equipment
References
- Julie Sellers, Information Security Specialist (Former Supervisor), Department of Human Services, Bureau of Information Systems, (717) 772-6656, (717) 512-7825
- Jamie Leibfried, Clerical Supervisor, 901 N. 7th Street, Rear, Harrisburg, PA, 17102, (717) 350-5265
- Margaret Walter, Personal Reference, 325 Hummel Avenue, Apt 2C, Lemoyne, PA, 17043, (610) 568-6572
Timeline
Clerical Supervisor 2
Commonwealth of Pennsylvania, Department of Labor & Industry, Bureau of Disability Determination
04.2019 - 09.2024
CLERK TYPIST 3
Commonwealth of Pennsylvania, Department of Labor & Industry, Bureau of Disability Determination
07.2016 - 04.2019
CLERK TYPIST 2
Commonwealth of Pennsylvania, Department of Labor & Industry, Bureau of Disability Determination
11.2009 - 07.2016
MEDICAL TRANSCRIPTIONIST
Bernard Zeliger, D.O., Orthopedic Surgeon
01.2005 - 10.2009
Certificate - Computer/Secretarial Sciences
Harrisburg Area Community College
High School Diploma - Business
Williams Valley Senior High School
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