Dawn Alexander
101 W. Summit Ave. ,DE
Summary
Proven Business Services Specialist with a track record of enhancing efficiency and customer satisfaction at Delaware Business Incorporators Inc. Expert in CRM software and adept at problem-solving, I streamlined operations and improved inter-departmental collaboration. My approach has consistently fostered positive vendor and customer relations, showcasing reliability and service excellence.
Overview
26
26
years of professional experience
Work History
Business Services Specialist
Delaware Business Incorporators Inc.
08.2011 - 10.2024
- Supported project teams with timely delivery of resources, documentation, and relevant information to achieve project objectives.
- Provided administrative support for multiple departments, improving overall efficiency in daily tasks.
- Streamlined office operations by implementing new organizational procedures and systems.
- Collaborated with cross-functional teams to develop streamlined processes for better information sharing between departments.
- Increased departmental efficiency by optimizing workflow processes and eliminating redundant tasks.
- Facilitated positive vendor relationships through effective negotiation strategies that secured favorable terms for the company''s benefit.
- Enhanced customer satisfaction with efficient communication and problem-solving techniques.
Secretary
Brian Murray Esquire
09.2006 - 09.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Office Manager
James D Bray DPM
04.1999 - 08.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Post-Graduate Certificate - Business Administration And Management
Golden Beacon Collage
Wilmington, DE 03-1990
High School Diploma -
James H. Groves
Marshalltown, DE06-1988
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- CRM Software
- Problem-solving skills
- Problem-solving abilities
- Reliability
- Customer service excellence
Timeline
Business Services Specialist
Delaware Business Incorporators Inc.
08.2011 - 10.2024
Secretary
Brian Murray Esquire
09.2006 - 09.2009
Office Manager
James D Bray DPM
04.1999 - 08.2003
Post-Graduate Certificate - Business Administration And Management
Golden Beacon Collage
High School Diploma -
James H. Groves
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