DAWN R. ALLBEE
Tinley Park,IL
Summary
Dynamic executive with a proven track record at Joint Commission Resources, driving transformative change initiatives and process improvements. Expert in facilitating high-stakes strategy sessions, enhancing leadership engagement, and achieving significant ROI. Skilled in public speaking and strategic planning, fostering a culture of safety and excellence in healthcare organizations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Director High Reliability Services
Joint Commission Resources
Oakbrook Terrace, IL
05.2022 - Current
- Directs change management, process improvement, and cultural transformation engagements for global healthcare organizations, government agencies, and Ministries of Health resulting in improved outcomes.
- Facilitates leadership teams in complex, high-profile, strategy sessions to drive continuous process improvement, lead, and support change, resulting in improved quality, cost, and satisfaction metrics.
- Trains board members, C-Suite leadership teams, clinical staff, midlevel managers and front-line staff in change management, facilitation, leadership commitment, safety culture, performance improvement.
- Leads High Reliability Services product portfolio and delivery team.
- Designs solutions, manages budget and strategy, monitors quality and performance, subject-matter expert for business development team, and works with marketing, sales, and international office teams to achieve revenue targets and operating margins.
- Thought leader, publishes, and presents change management strategies, concepts, and tools at national and international quality and high reliability conferences.
Executive Director Customer Engagement
Joint Commission Center for Transforming Healthcare
Oakbrook Terrace, IL
01.2018 - 05.2022
- Trained, coached global healthcare leadership in change management, facilitation skills, and high reliability principles. Received excellent instructor scores and NPS of -80.
- Implemented process improvement programs.
- Managed change initiatives resulting in significant improvements and outcomes in administrative, clinical, business, or financial processes.
- Change management and high reliability thought leader, represented the Center and The Joint Commission in national quality conferences and other speaking engagements.
- Developed strategy and directed operations, marketing, sales, customer engagement and product life cycle management, leading to new business, customer retention, improved customer satisfaction scores, and over $2 million in sales.
Director Robust Process Improvement
The Joint Commission
Oakbrook Terrace, IL
11.2012 - 12.2017
- Developed, implemented, and directed administrative, budgetary, and operational systems and structures of RPI Department – Lean Six Sigma, Change Management), 90% employees trained and $12.8 million ROI.
- Change management leader, facilitator, expert trainer, and coach for C-suite and process improvement teams internally and externally in healthcare organizations to improve quality and safety of patient care.
- Provided expert training in Facilitating Change and Meeting Facilitation courses for leaders, Change Agents, Green Belts, Yellow Belts, board members, and external customers.
Associate Director Business Change Transformation
Joint Commission Center For Transforming Healthcare
Oakbrook Terrace, IL
04.2011 - 11.2012
- Orchestrated change management initiatives for 100+ Change Agents, delivering change management and facilitation training to all staff levels and board members, attained above-average instructor ratings..
- Transformed culture through development and delivery of staff safety culture training, enhancing organizational Safety Culture scores, and spearheading safety culture projects.
- Change management leader for Preventing Avoidable Hospitalizations for Heart Failure Patients and Improving Safety Culture projects with national leading healthcare organizations.
Manager Master Change Agents
09.2009 - 03.2011
- Managed team of Master Change Agents, responsible for change management training, executive coaching, curriculum development.
- Managed all aspects of internal change management program, change projects, and 65+ Change Agents, resulting in building the capacity and capability for effective organizational change.
- Developed, designed, and delivered proprietary change management training for Change Agents, Leadership, Green Belts, Yellow Belts, and field staff, resulting in excellent instructor evaluations.
Manager Quality Check
11.2004 - 08.2009
- Managed consumer website, including data integrity and accuracy, IT team, user experience, customer support and education, problem resolution, and customer satisfaction.
- Managed quarterly healthcare performance data releases including design and prototyping, testing and quality assurance across multiple environments, and customer communication and support.
- Designed and implemented Google advertising campaigns with 1.5 million hits and 2.2 million searches.
Senior IS Training Specialist
IDEA INTEGRATION
07.2002 - 11.2004
Project Manager Systems Architect Technical Trainer
IDEA INTEGRATION
Lisle, IL
08.2000 - 07.2002
Education
MA - Communication
Eastern Illinois University
Charleston, ILBA - Communication
Eastern Illinois University
Charleston, ILSkills
- Facilitating Change Initiatives
- Communication
- Process Improvement and Optimization
- SharePoint
- Public Speaking
- Team Building
- Strategic Planning
- Leadership
- Project Management
- Resilience
- Business Development
- Critical Thinking
- MS Office
Websites
Certification
- Prosci Certified Change Practitioner, Prosci, 2021
- CCMP, Certified Change Management Professional, Association of Change Management Professionals, 2017
- RPI Certified Green Belt, The Joint Commission, 2014
- RPI Certified Master Change Agent, The Joint Commission, 2009
Publications
- To break down barriers to change, leaders must let go., Healthcare Executive, 03/01/20, 50-51, Allbee D.
- Breaking down cultural barriers to effective change in healthcare., Management in Healthcare, 2020, 4, 3, 310-316, Allbee D.
Timeline
Executive Director High Reliability Services
Joint Commission Resources
05.2022 - Current
Executive Director Customer Engagement
Joint Commission Center for Transforming Healthcare
01.2018 - 05.2022
Director Robust Process Improvement
The Joint Commission
11.2012 - 12.2017
Associate Director Business Change Transformation
Joint Commission Center For Transforming Healthcare
04.2011 - 11.2012
Manager Master Change Agents
09.2009 - 03.2011
Manager Quality Check
11.2004 - 08.2009
Senior IS Training Specialist
IDEA INTEGRATION
07.2002 - 11.2004
Project Manager Systems Architect Technical Trainer
IDEA INTEGRATION
08.2000 - 07.2002
MA - Communication
Eastern Illinois University
BA - Communication
Eastern Illinois University
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