Dawn Allison

-I handle inbound calls for mostly Frontier, and some standard clients, and assist members with scheduling their House Calls visits.

-I also complete telephonic outreach to members, to schedule their in home assessments, and assist clinical staff with reaching members for appointments.

-I provide information about the benefits of having house calls visits, confirm appointments, answer members' questions, and transfer them to member services and other departments, as needed.

-I use both an automatic and manual dialer.

-I have also helped train new employees, and assist with administrative huddles.

-I assisted members with scheduling their House Calls in-home assessments, via telephonic outreach, via telephonic outreach.

-I also handled incoming calls from members, to answer questions, and to schedule visits.

-I assisted clinical field staff in contacting members.

- I assisted with helping to train new employees, and helped conduct administrative huddles.

-I would assist members with all aspects of care, including directing them to proprer resources,

-I directed members to proper resources, including food assistance, and arranging transportation.

-I assisted members via telephonic outreach to conduct health surveys.