Summary

Overview

Work History

Education

Skills

Hobbies

Timeline

Dawn Ament

Apache Junction,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adaptive to changes and implementation of those changes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

211 Core Operations/Eviction Prevention Team Lead

Solari, Inc.

02.2021 - 01.2023

Eviction prevention worked closely with Maricopa County, City of Phoenix and DES to prevent eviction for COVID-related instances for individuals and their families. County interaction accounted for 85% of our daily incoming calls.
Conducted regular reviews of operations and identified areas for improvement.
Working knowledge of government funded programs such as Medicaid and Medicare.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Devised and implemented processes and procedures to streamline operations. Implemented the "Back to Basics" refresher courses for agents and team leads.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Cross-trained and provided backup support for organizational leadership.
Leading/assisting/coaching/training in weekly EP support huddles.

Case Manager

Breakaway Health Corporation

07.2018 - 11.2020

Developed and implemented comprehensive case management plans to address client needs and goals.
Facilitated individual and group sessions to promote positive behavior change for clients.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Monitored clients' progress and tracked client services to provide crisis interventions.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.

Onsite House Manager

Valens House, LLC

08.2015 - 07.2018

Created and launched a new women's sober living home to accommodate a 10 bed facility.
Maintained a healthy, nurturing environment for women in recovery from substance abuse.
Oversaw budget to manage expenditures and control costs. Responsible for invoicing, accounting, intakes and drug and alcohol testing.
Transported clients to Dr. appointments, job interviews and to social services as needed.
Maintained positive client relationships by addressing problems head-on and implementing successful corrective actions.

Inside Sales Business Development

Material And Contract Services

03.2013 - 07.2015

Generated new contracts to provide staffing services to Aerospace, Government, Private Sector and food companies such as Boeing, Metro and Goya.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Maintained current knowledge of evolving changes in marketplace.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.