Dawn Anderson
Venice,FL
Summary
- I have been able to successfully assist the companies I have been employed with in creating and streamlining processes allowing personnel to work in the most efficient manner possible.
- Successfully helping to retain current clientele while working to grow new business.
- Professionally represented company products at multiple industry related events where products received awards.
- I have been able to grow my positions from entry level to management level.
Overview
20
20
years of professional experience
Work History
Office Manager
Harrimans Inc
12.2015 - 04.2025
- Began my career at Harrimans as a permitting clerk and customer service representative.
- Answered phones and created service requests initiated by customers.
- Worked closely with operations management to create daily schedules and large project coordination.
- Procured all products necessary for daily operation as well as for large unique projects.
- Promoted to office manager.
- Worked with specialized programs to monitor, initiate warranty repair requests and perform self diagnosis on specialty solar installstions.
- Worked with management for the hiring and dismissal of all employees.
- Created weekly purchase orders to vendors for each week's workload.
- Paid all vendor invoices on a weekly basis.
- Processed payroll and subsequent payroll taxes and IRA contributions.
- Prepared monthly accounting reports for management review.
- Handled cost/revenue analysis of all large projects.
- Handled the communications with any disgruntled customers.
- Worked with management to resolve all employee based issues/concerns.
- Prepared large mailings by acquiring information from the different municipalities property appraiser pages based on the criteria requested by management.
- Created and maintained product price list to ensure quotes provided to customers were as accurate as possible.
- Assisted owner with anything needed both personal and business related.
Sales Team Leader
Brandstand America
11.2011 - 09.2015
- I began with Brandstand in a newly created sales assistant position for one of the company's largest clients.
- Worked to organize customer service follow up and streamline order processing.
- Setup proactive follow up procedures to handle issues before they became problems and ensure all aspects of customer satisfaction.
- My position quickly grew allowing me the opportunity to market and obtain a large number of new clients.
- Handled the training of all new sales team members as our department grew.
- Handled communications between our company and our International production facility.
- Handled custom display requests. Generated the custom quotes and worked with International team to ensure the custom requests were feasible and quoted as accurately as possible.
- Represented our company at all major industry tradeshow events.
Customer Service/Sales Associate
Cushing
09.2005 - 05.2011
- While employed at Cushing I assisted the sales team in the daily project quote requests from clients.
- I worked with all necessary print production departments to obtain the correct information for the sales team to provide accurate quotes.
- Handled the procurement of all outside products needed per customer's requests.
- Worked to streamline office/sales team procedures to maximize efficiency and supported the sales team and management with anything needed.
Education
High School Diploma -
Lake Park High School
Roselle, IL06-1996
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Scheduling coordination
- Inventory control
- Staff hiring
- Supply management
- Employee training
- Report preparation
- Technical support
Timeline
Office Manager
Harrimans Inc
12.2015 - 04.2025
Sales Team Leader
Brandstand America
11.2011 - 09.2015
Customer Service/Sales Associate
Cushing
09.2005 - 05.2011
High School Diploma -
Lake Park High School
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