Dawn Anderson
Blytheville,AR
Summary
Adaptable team player who thrives in fast-paced, ever-changing environments while maintaining operational accuracy and delivering results for companies and people. Aiming to bring years of experience to your team as a valuable new facet.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southern Bancorp
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Bank Teller II/New Accounts
Southern Bancorp
12.2022 - 04.2023
- Open and close accounts.
- Make debit cards and prepare and execute wire transfers.
- Offer and provide the best services to our customers.
- Cash customer checks, verify identification and check account balances in accordance with bank policy.
- Order checks, place stop payment orders and conduct additional special services for customers.
- Developed trusting relationships with customers by making personal connections.
- Reconcile cash and checks against computer records at end of shift.
- Identify customer financial needs, goals and objectives and offer appropriate financial products to suit needs.
- Train employees on cash drawer operation.
- Maintain confidentiality of bank records and client information.
- Maintain confidentiality of bank records and client information. This includes deposits and loan payments, helping cash checks, doing savings deposits & withdrawals, and recording night and mail deposits.
- Use mathematical skills and critical thinking.
- Followed up with customers by phone or email after certain merchandise sale to answer any last-minute questions.
Registered Dental Assistant
Higginbotham Family Dental
09.2021 - 10.2022
- Cleaned and sterilized instruments in between patients to avoid infection risks.
- Assisted the dentist with procedures.
- Used Dentrix to schedule appointments for regular and follow-up visits.
- Checked patients in and out properly.
- Contacted insurance companies for specific information and insurance verification.
- Manage routine sanitation protocols and the disinfection of the entire office for both patients and employees safety.
- Educated patients on techniques to improve oral hygiene, control plaque and protect teeth and gums.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Updated information of medical history.
- Assisted in taking X-rays of teeth.
- Ensured comfort throughout the visit for the patient.
Bank Teller I
Southern Bancorp
11.2019 - 09.2021
- Handled transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, and cashier’s checks.
- Identified customer needs, provided information on new products and services, and directed customers to branch representatives as needed.
- Reconciled cash drawers at the end of the shift, counted and packaged coins and currency, turned in any excess or damaged currency.
- Tracked, recorded, reported, and stored transactional information and special requests.
- Provided a high level of customer service, offering answers and assistance with a smile.
Lead Cashier
Dirt Cheap
03.2019 - 11.2019
- Operated each cash register by adhering to system processes and procedures when ringing sales and tendering correct change and receipts.
- Processed customer purchases and returns via cash and credit card.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Escalated customers' complaints or inquiries to management for immediate resolutions, if necessary.
- Maintained clean, orderly and well-stocked register area.
Sales Associate
Shoe Dept. Encore
08.2018 - 12.2018
- Helped customers find specific products, answered questions and offered product advice depending on what they could afford.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed files, recordings and other documents to obtain information to respond to requests from customers.
- Searched and pulled product from backstock to satisfy customers.
- Measured and fitted customers to tailor footwear shopping experience.
- Explained ongoing sales, promotions and policies to keep customer informed about shoe selection.
Cashier/Cook
Taco Bell
09.2017 - 06.2018
- Preserved appearance of store by arranging and replenishing weekly or monthly displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Grilled and deep fried various foods from meats to potatoes.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Education
High School -
Blytheville High School
Blytheville, AR01.2018
Some college (No degree) - Business Management
Philander Smith University
Little Rock, ARDental Assistant Certification - undefined
Accelerated Dental Academy
Jonesboro, AR01.2020
Associate of Science - Business
Arkansas Northeastern College
Blytheville05-2025
Skills
- Finance
- Microsoft Office
- Sales
- Cashiering
- Retail Sales
- Cash Handling
- Banking
- Math
- English
- Bookkeeping
- Bank Deposits
- Check Cashing
- Attention to Detail
- Account Services
- Cashier's Checks
- Data Entry
- Sorting and Filing
- Basic Math
- Organizational Skills
- Financial Report Writing
- Microsoft Outlook
- Financial Services
- Accounts Receivable
- Dental assisting
- Dentrix
- Chairside Assisting
- Office Management
- Typing
- MS Office
- Code Calling
- Computer proficiency
- Customer relations
- Problem resolution
- First Aid/CPR
Certification
- Registered Dental Assistant Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
Southern Bancorp
04.2023 - Current
Bank Teller II/New Accounts
Southern Bancorp
12.2022 - 04.2023
Registered Dental Assistant
Higginbotham Family Dental
09.2021 - 10.2022
Bank Teller I
Southern Bancorp
11.2019 - 09.2021
Lead Cashier
Dirt Cheap
03.2019 - 11.2019
Sales Associate
Shoe Dept. Encore
08.2018 - 12.2018
Cashier/Cook
Taco Bell
09.2017 - 06.2018
Some college (No degree) - Business Management
Philander Smith University
Dental Assistant Certification - undefined
Accelerated Dental Academy
High School -
Blytheville High School
Associate of Science - Business
Arkansas Northeastern College