Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAWN ARMAGOST

Derby

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

23
23
years of professional experience

Work History

Insurance Authorization Specialist

Cancer Center of Kansas
01.2025 - Current
  • Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
  • Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
  • Streamlined workflow processes for faster turnaround times, using data-driven approaches and continuous improvement techniques.
  • Increased efficiency of the authorization process with effective communication among multidisciplinary teams.
  • Ensured continuity of care for patients by tracking expiring authorizations and initiating renewals as needed.
  • Input all patient data regarding claims and prior authorizations into system accurately.

Front Desk Coordinator

TXO/TCRS
10.2016 - Current
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Took inventory and ordered low-stock items to maintain effective supply organization.
  • Engaged directly with clients to fulfill requests, resolve conflicts and direct non-customer service related inquiries to appropriate department and personnel.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Verified details with policyholders and requested additional information.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Followed specific security rules and guidelines to protect patient medical records and payment card information.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Warehouse Associate

Electrical Distributors
04.2016 - 10.2016
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.

Medical Billing Representative

Conifer Health
06.2015 - 01.2016
  • Completed appeals and filed and submitted claims.
  • Verified proper coding, sequencing of diagnoses and procedures.
  • Determined liability, compensability and benefits due on each claim.
  • Verified details with policyholders and requested additional information.
  • Assessed policy coverage and pulled contracts for review.
  • Consulted with field support team, claim manager and other entities to receive support specific to assigned claim.

Medical Billing and Collections Specialist

Main Street Medical Care
10.2013 - 05.2015
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Entered patient charges and payments into electronic health records.
  • Corrected, completed and processed claims for payer codes.
  • Processed refund requests and reconciled deposit and patient collections.
  • Posted charges, payments and adjustments.
  • Filed and submitted insurance claims.
  • Took billing calls, questions and concerns from patients and third party carriers.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.

Billing Manager/Checkout Operator

Segal Family Medicine
02.2010 - 09.2013
  • Balanced daily transactions with accurate closing processes.
  • Verified payments and electronic funds accuracy to protect involved parties.
  • Reviewed claims for accuracy before submitting for billing.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Updated patient and insurance data and input changes into company's computer system.
  • Posted payments and sent reviews and denials.
  • Reviewed overpayments and processed refunds to be sent to patients and insurance companies.
  • Reviewed refund requests and forwarded information to analyst.

Front Desk Coordinator

Plano Family Practice and Sports Medicine
01.2002 - 12.2009
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Opened the office and completed closing paperwork and procedures daily.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed and copied paperwork for permanent records.
  • Checked visitor credentials upon entry and referred to correct locations.
  • Assessed policy coverage and pulled contracts for review.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.

Education

High School Diploma - undefined

Neodesha High School
Neodesha, KS
05.1998

Skills

  • Multi-line phone systems
  • Appointment setting
  • Cash transactions
  • Directing calls
  • Payments posting
  • Insurance plan verification
  • Medical terminology
  • Background in insurance
  • Strong attention to detail
  • Claims processing experience
  • Data entry expertise
  • Healthcare industry
  • Customer service
  • Attention to detail
  • Coverage and authorizations
  • Patient communication

Timeline

Insurance Authorization Specialist

Cancer Center of Kansas
01.2025 - Current

Front Desk Coordinator

TXO/TCRS
10.2016 - Current

Warehouse Associate

Electrical Distributors
04.2016 - 10.2016

Medical Billing Representative

Conifer Health
06.2015 - 01.2016

Medical Billing and Collections Specialist

Main Street Medical Care
10.2013 - 05.2015

Billing Manager/Checkout Operator

Segal Family Medicine
02.2010 - 09.2013

Front Desk Coordinator

Plano Family Practice and Sports Medicine
01.2002 - 12.2009

High School Diploma - undefined

Neodesha High School

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DAWN ARMAGOST