Dawn Ashley
Concord,United States
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Driver license examiner II
NCDOT
01.2023 - Current
- Hours per week: 40
- Responsible for administering eligibility tests, evaluating persons applying for classified Driver License, Commercial Driver License, Learners permits and ID cards.
- Dealing with high volume of transactions.
- Perform all necessary tasks associated with the issuance of licenses to approved applicants such as: verifying identity and eligibility of applicant for licensure, collecting required fees and preparing receipts, securing digitized facial images for inclusion in state/national databases, and preparing Temporary Driving Certificates (TDC).
- Question and enroll applicants in adjunct service programs (such as the organ donor program and voter registration) as well as capture court-ordered information including but not limited to information related to child support violations and the sex offender registry.
- Supervisor: Bruce Callender (8003672884)
- Okay to contact this Supervisor: Yes
Gate Agent
American Airlines
06.2022 - 01.2023
- Hours per week: 40
- Responsible for providing excellent customer service by handling information inquiries, reservations,ticketing, passenger check-in, baggage check-in, aircraft preparation, and problem resolution for all (AA)passengers and potential passengers/guests.Use of 2way radio to reach ground crew and team members when needed for protocol.
- Continuous training on updated applications and FAA changes daily while working in a fast paced timed environment.
- Supervisor, Micheal G ((800) 367-5690)
- Okay to contact this Supervisor: Yes
Rural Carrier
20311 Chartwell Center Dr
11.2019 - 06.2022
- Hours per week: 10
- Hired as a ARC working weekends only because I was also employed as s full-time flight attendant.
- Moved up in position to a RCA mail carrier when I became furloughed.ARC'S delivers Parcels only and RCA's sorts, deliver, and collect the U.S mail.
Flight Attendant
Psa Airlines
05.2019 - 02.2021
- Hours per week: 40
- Continuously monitor all safety conditions and emergency equipment of our aircraft while on the ground and in flight.
- Explain all safety equipment and verify that passengers are following safety signs and procedures.
- Problem solving skills.
- File reports and provide hospitality and customer service to passengers.Greet and assist passengers in stowing carry-on baggage weighing up to 75 pounds.
- Attend to individuals needing special assistance such as unaccompanied minors, individuals with adisability, and the elderly throughout aircraft operation.
- Comply with all aviation rules and regulations for safety and protections.
- Continuing training on FAA software applications for planes routes and routing changes daily.
- Supervisor, Travis Smith ((937) 665-2876
Financial Aide Supervisor
NY State Department of Education
01.2014 - 05.2019
- Hours per week: 50
- Administer student financial support and help address all concerns with FAFSA Forms.
- Advised and counseled full and part-time undergraduate and graduate students/families on the availability of financial aid the delivery process for receiving it and the reconciliation processes required to ensure that financial aid funds were transferred to the student accounts.
- Revenue Reconciliation.
- Responded to customer inquiries and requests and resolved issues efficiently and professionally.
- Handled escalations, coached and trained Reps when needed.
- Held team meetings to manage expectations strategize and meet goals.
- Participated in admissions open houses and financialaid information sessions on and off-campus.
- Filed reports and prepared spreadsheets.
Customer Service Professional
Frontline Recovery Group
07.2005 - 01.2014
- Per week: 40
- Duties, Accomplishments and Related Skills:
- Handled a high influx of inbound calls within a dynamic call center environment.
- Managed multiple priorities and maintained effective results in a quota driven workplace.
- Responded to customer inquiries and requests and resolved issues efficiently and professionally.
- Utilized multiple call center support applications to efficiently assist customers and agents.
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Complete ongoing training to stay abreast of product, service and policy changes.
- Demonstrate best judgment in the disbursement of adjustments and credits.
- Increase the customer experience by providing information on new products, rate plans, and services through up selling.
- Exercised strong interpersonal communication skills with customers and department personnel.
- Accepted assignments with an open, cooperative, positive and team-oriented attitude.
- Supervisor: Eric Westermeyer ((716) 418-7041)
- Okay to contact this Supervisor: Yes
Education
High school diploma -
Buffalo, NYSkills
- Incident Reporting
- Billing and Invoicing
- Scheduling and Calendar Management
- Customer Engagement
- Team collaboration
- Multitasking
- Proofreading
- Computer Operations Management
Certification
- CNP - Certified Notary Public
Quote
All of our miseries are nothing but attachment.
Osho
Timeline
Driver license examiner II
NCDOT
01.2023 - Current
Gate Agent
American Airlines
06.2022 - 01.2023
Rural Carrier
20311 Chartwell Center Dr
11.2019 - 06.2022
Flight Attendant
Psa Airlines
05.2019 - 02.2021
Financial Aide Supervisor
NY State Department of Education
01.2014 - 05.2019
Customer Service Professional
Frontline Recovery Group
07.2005 - 01.2014
High school diploma -
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