DAWN ATTERBERRY
Greensboro,NC
Summary
Experienced in administrative management, organized Office Manager skilled in prioritizing projects and effectively multitasking to achieve goals. Methodical and detail-oriented, excels as a team player with expertise in leadership. Strong work ethic and valuable skills make a valuable asset to any organization.
Overview
27
27
years of professional experience
Work History
Eiligibility Case Worker MEdicaid
Guilford County SOCIAL SERVICES Division
09.2018 - Current
- Utilized both in-person and telephonic methods to interview applicants for public assistance programs.
- Analyzed financial and client data to assess initial or ongoing eligibility
- Ensured seamless delivery of client benefits by effectively operating the C-IV computer system for data management and retrieval.
- Guided clients towards appropriate community assistance as necessary
- Logged comprehensive journal entries for actions related to cases
- Successfully processed benefits by efficiently managing a large caseload.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Eiligibility Case Worker FNS
Guilford County SOCIAL SERVICES Division
03.2017 - 09.2018
- Assessed applicants' qualifications through in-depth interviews conducted both in person and over the phone.
- Evaluated client information to ascertain their eligibility status.
- Issued benefits to clients by effectively utilizing the C-IV computer system for data entry and retrieval
- Ensured clients received necessary support from other community resources
- Kept detailed records with journal entries, documenting every action taken on cases.
- Ensured the efficient processing of benefits by monitoring and managing extensive caseloads.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Medical Claims Processor
United Health Group
03.2016 - 03.2017
- Verified eligibility of active and retired employees, while ensuring coordination with COBRA compliance.
- Maintained a comprehensive database containing enrollment data, claim submission and payment records; determined allowable reimbursement limits according to plan specifications.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Customer Care Advocate/Active Health Management
USTECH Solutions
10.2014 - 11.2015
- Provided support to members through telephone by addressing inquiries, scheduling coaching sessions,and assisting in the completion of health risk assessments.
- Demonstrated exceptional ability to address questions, concerns, and problems of members and plan sponsors through telephone interactions or online submissions
- Effectively documenting and tracking member and plan sponsor contacts, ensuring adherence to contract standards, while providing clear explanations of member rights and responsibilities.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Improved customer satisfaction by addressing and resolving complaints efficiently.
Member service professional
AETNA MEDICAL INSURANCE
03.2008 - 05.2014
- Assisted members via telephone with their inquiries, coaching appointment scheduling, and health risk assessment completion
- Answer questions and resolve issues based on phone calls /website requests from members and plan sponsors
- Enhanced communication methods for documenting and tracking member and plan sponsor contacts while ensuring adherence to contract guidelines for explaining member rights and responsibilities.
- Acquired in-depth understanding of diverse financial products, effectively providing guidance on suitable options.
- Established strong rapport with members through effective communication skills, fostering long-term relationships built on trust and loyalty.
Letter Carrier/ Carrier Supervisor
US Post Office,
02.1998 - 05.2007
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Contributed to maintaining accurate records by submitting daily reports on route progress, incidents, or other notable occurrences during shifts.
- Explained mail regulations, policies or procedures to postal customers.
- Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
Education
Human Resource Development Training -
GTCC
HIGH SCHOOL DIPLOMA -
Frank H. Morrell High School
01.2015
HUMAN RESOURCE DEVELOPMENT TRAINING -
AETNA
01.2013
Skills
- Oral and written communication skills
- Team Player in people-oriented organizations
- 5 years experience in administrative roles
- Technical skills
- Ability to multi-task
- Analytical skills
- Understanding of Medical Terminology
- Problem solving skills
- Attention to detail and accuracy
- Negotiation skills
- Customer Relations
- Equipment Maintenance
- Equipment Operation
- Creativity and Innovation
- Loading and unloading procedures
- Customer Service
- Production Support
- Supply Management
- Resource Management
- Machinery inspection
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Computer Skills
- Positive Attitude
- Following Instructions
- Collaboration and Teamwork
- Workplace Safety
- Clear Communication
- Money Handling
- Decision-making capabilities
- Training and mentoring
- Safety understanding
- Product Knowledge
- Complex Problem-Solving
- Complaint resolution
- Order Preparation
- Quality Inspections
- Call Center Operations
References
References given upon request.
Volunteer Experience
- Coached Newark, NJ Pop Warner Cheerleading Squad
- Coached Irvington, NJ Tennis Academy
- Coached Irvington, NJ Little League Baseball
Timeline
Eiligibility Case Worker MEdicaid
Guilford County SOCIAL SERVICES Division
09.2018 - Current
Eiligibility Case Worker FNS
Guilford County SOCIAL SERVICES Division
03.2017 - 09.2018
Medical Claims Processor
United Health Group
03.2016 - 03.2017
Customer Care Advocate/Active Health Management
USTECH Solutions
10.2014 - 11.2015
Member service professional
AETNA MEDICAL INSURANCE
03.2008 - 05.2014
Letter Carrier/ Carrier Supervisor
US Post Office,
02.1998 - 05.2007
Human Resource Development Training -
GTCC
HIGH SCHOOL DIPLOMA -
Frank H. Morrell High School
HUMAN RESOURCE DEVELOPMENT TRAINING -
AETNA
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