Dawn Auderer
Johnson City,TX
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer loyalty and operational efficiency at HEB Grocery Store through expert money handling and exceptional customer service skills. My ability to resolve conflicts and multitask effectively led to a noticeable increase in customer satisfaction and sales of promotional items.
Overview
6
6
years of professional experience
Work History
Checker
HEB Grocery Store
08.2022 - Current
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Directed customers on methods to obtain refunds, returns and exchanges.
- Identified produce items and input corresponding PLU codes.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Increased sales of promotional items by effectively informing customers of ongoing deals and discounts.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Customer Service Representative
Hill Country Custom Cycles
09.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Spring Woods High School
Houston, TX05.1996
Skills
- Customer Service
- Money Handling
- Accuracy and Precision
- Error Detection
- Multitasking
- Cleanliness and Organization
- Reliability and punctuality
- Cash handling expertise
- Stress Tolerance
- Customer Service-Oriented
- Assisting customers
Timeline
Checker
HEB Grocery Store
08.2022 - Current
Customer Service Representative
Hill Country Custom Cycles
09.2018 - Current
High School Diploma -
Spring Woods High School