Dawn Back
Canton
Summary
Experienced logistics management professional with a proven track record in overseeing shipping and receiving operations. Skilled at fostering team collaboration, streamlining workflows, and adapting to dynamic requirements. Demonstrated expertise in inventory control, process optimization, and upholding stringent standards of accuracy and safety. Recognized for reliability and a results-driven approach, consistently achieving impactful outcomes through effective leadership and communication.
Overview
9
9
years of professional experience
Work History
Shipping and Receiving Superviser
Big Tex Trailers
06.2022 - 03.2025
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team member
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Collaborated with sales team to resolve customer complaints quickly and efficiently.
- Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
- Streamlined documentation processes for greater accuracy in record-keeping and faster retrieval of information when needed.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Reviewed paperwork to determine priorities and set schedules.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Monitored progress of tasks to provide feedback for improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
- Met or exceeded production goals and objectives by following strict procedures.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Determined staffing needs, developing schedules to staff all shifts.
- Enforced team adherence to safety regulations and protocols.
Plant Clerk
Big Tex Trailers
05.2021 - 06.2022
- Maintained a high level of confidentiality while handling sensitive employee information, including payroll documents and personal files.
- Collaborated with human resources in maintaining updated employee records, facilitating new hire orientations, and processing benefit enrollments or changes.
- Developed and implemented effective record-keeping systems, enabling easy access to critical information for plant personnel when needed.
- Improved communication within the plant through timely distribution of memos, reports, and schedules to relevant personnel.
- Demonstrated exceptional multi-tasking capabilities under tight deadlines while maintaining a high level of accuracy and attention to detail.
- Developed positive working relationships with colleagues across departments by providing courteous assistance on various tasks when needed.
- Facilitated smooth operations by promptly addressing inquiries from both internal staff members and external contacts such as vendors or clients.
Billing Specialist
Mode Transportation
07.2018 - 05.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Streamlined billing process efficiency by implementing updated billing system.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Identified opportunities for process improvement, leading to more streamlined billing operation..
- Responded to customer concerns and questions on daily basis.
Property Manager/Project Manager / Maintenance Coordinator
Goodwin Harrison Management
02.2016 - 07.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with legal counsel to resolve tenant disputes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
Education
Associate's degree - business Administration
McCombs School of Business
Austin, TX01.1997
Skills
- Advanced Excel Proficiency
- Skilled in Microsoft Word
- Presentation Design
- Expertise in Microsoft Office Suite
- Strong Verbal Skills
- Business Professionalism
- Positive Professional Demeanor
- Shipping procedures
- Warehouse operations
- Receiving processes
- Receiving coordination
- Personnel management
- Storage oversight
- Transportation planning
- Reporting skills
- Schedule planning
- Invoice processing
- Documentation
- Schedule management
- Logistics management
Timeline
Shipping and Receiving Superviser
Big Tex Trailers
06.2022 - 03.2025
Plant Clerk
Big Tex Trailers
05.2021 - 06.2022
Billing Specialist
Mode Transportation
07.2018 - 05.2021
Property Manager/Project Manager / Maintenance Coordinator
Goodwin Harrison Management
02.2016 - 07.2018
Associate's degree - business Administration
McCombs School of Business
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