Dawn Baer
Warrem,Ohio
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Eye Care Associates
10.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Veterinary Technician
Lordstown Veterinary Clinic
09.2012 - 08.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Promoted animal health through vaccination programs, routine examinations, and preventive treatments.
- Managed inventory effectively by tracking medications and supplies, preventing shortages or wastage.
Veterinary Technician Instructor
Stautzenburger College
04.2019 - 05.2021
- Developed training program for new technicians, enhancing skill set and efficiency of clinic team.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Optimized learning plans based on student performance and feedback.
- Reviewed class and student records to identify improvement opportunities.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Oversaw curriculum development and implementation in alignment with best practices.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Streamlined grading system to provide timely and constructive feedback, promoting student growth.
Veterinary Technician
MedVet
04.2012 - 11.2018
- Mentored junior veterinary technicians through hands-on training sessions, sharing knowledge of best practices in animal care.
- Participated in continuing education opportunities to stay current on industry advancements, ensuring the clinic provided up-to-date treatments and services.
- Provided compassionate nursing care for hospitalized animals, closely monitoring their condition and administering medication as prescribed.
- Collaborated with veterinarians on treatment plans for patients with chronic conditions, resulting in improved quality of life for pets.
- Streamlined appointment scheduling to optimize time management and increase overall client satisfaction.
- Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs.
Assistant Manager
California Pizza and Convenience Store
01.1998 - 09.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Fuel Distribution Systems Operator
US Army
05.1992 - 11.1995
- Contributed to the development of best practices, continuously refining operational processes for optimal performance.
- Provided comprehensive training to new hires, promoting a strong understanding of fuel distribution system operations.
- Performed quality control checks on incoming shipments to ensure consistency in delivered product specifications.
- Managed inventory levels effectively, ensuring timely ordering of necessary supplies and equipment.
- Optimized fuel distribution by conducting regular system inspections and maintenance tasks.
Education
Veterinary Technician - Veterinary Science
Brown Mackie Akron
Akron, OH12.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Client relations
- Payment processing
- Microsoft outlook
- Scheduling
Certification
- RVT License - 5695 - 8/28/2017 thru 3/1/2027
Timeline
Customer Service Representative
Eye Care Associates
10.2024 - 06.2025
Veterinary Technician Instructor
Stautzenburger College
04.2019 - 05.2021
Veterinary Technician
Lordstown Veterinary Clinic
09.2012 - 08.2022
Veterinary Technician
MedVet
04.2012 - 11.2018
Assistant Manager
California Pizza and Convenience Store
01.1998 - 09.2011
Fuel Distribution Systems Operator
US Army
05.1992 - 11.1995
Veterinary Technician - Veterinary Science
Brown Mackie Akron
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