Dawn Baker
Summary
Dynamic entrepreneur with a proven track record in small business operations, having successfully owned a trucking company and a preschool. Expert in customer relations and strategic planning, I achieved significant cost savings and enhanced client retention through exceptional service and effective negotiation. Committed to fostering strong relationships and driving financial growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner of a Trucking Company
Self-employed
07.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
Owner of a Preschool
Self-employed
05.2001 - 06.2021
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Follow state laws and Regulations
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- handle spot inspections from state
- ensure the safety and well-being of all the children in my preschool
- Also work closely with the USDA food program to ensure other children were provided healthy nutrition, meals
- Continued education for food program and Nutrition
- Maintain CPR first aid certifications
- Full educational curriculum
- Consulted with customers to assess needs and propose optimal solutions.
- Keeping my number of children and ratios per state law
- Keeping a extremely clean preschool environment
- Keep detailed paperwork and Health enrollment forms on all children
- Continued education for children with special medical conditions, administering medication
- Special training for children with diabetes and seizures
- Provided all the food and meals in the preschool
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Generated revenues yearly and effectively capitalized on industry growth.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Education
High School Diploma -
North Haven High School
North Haven, CT06-1990
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Business administration
- Negotiation
- Administrative oversight
- Bidding processes
- Contract management
- Financial planning
- Cost reduction
- Budget development
- Regulatory compliance
- Budget administration
- Labor relations
- Quality management systems
- Crisis management
- Market trend awareness
- Profit and loss
- Client engagement optimization
- Cash flow optimization
- Profit and loss analysis
- Attention to detail
- Customer service
- Decision-making
- Effective leader
- Scheduling
- Goal setting
- Inventory management
- Inventory control
- Quality assurance
- Inventory tracking and management
- Business leadership
- Purchasing and planning
- Schedule management
- Records organization and management
- Desktops, laptops, and mobile devices
- Customer retention
- Budget control
- Sales strategies
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Certification
- Dispatching License - 5 Years
- Certified [Vice President], Scott Baker Trucking - 5 Years
- Child Care Provider- Preschool Teacher
Timeline
Owner of a Trucking Company
Self-employed
07.2021 - Current
Owner of a Preschool
Self-employed
05.2001 - 06.2021
High School Diploma -
North Haven High School
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