Dawn Barnhart
Varysburg
Summary
Dynamic professional with a strong focus on enhancing customer relations and managerial skills. Proven ability to foster positive relationships and drive team performance through effective communication and strategic problem-solving. Committed to delivering exceptional service and cultivating an environment of collaboration and growth. Eager to leverage expertise in a challenging role that values innovation and customer-centric solutions.
Overview
27
27
years of professional experience
Work History
School Bus Driver
C&F Transportation
2021.12 - Current
- Monitored adherence to traffic laws and safety protocols to guarantee safe transportation for students.
- Performed detailed inspections before and after trips to uphold safety standards and maintain compliance with regulations.
- Engaged with school officials and parents to ensure clarity on schedules and any modifications.
- Directed daily route operations to enhance efficiency and maintain on-time delivery standards.
Senior Staff Member for Hospitality Center Network
Osborne Association
2018.01 - Current
- Delivered exceptional hospitality to visiting families, enhancing overall experience.
- Managed visitor registration, organized documentation, and provided assistance to enhance processing efficiency.
- Collaborated with supervisor to streamline daily activities. Developed comprehensive schedules and reports to enhance team efficiency. Conducted site visits to assess project progress and address challenges.
- Trained staff on current procedures and policies at various facilities. Supported civilian prison staff and the mayor in understanding job duties. Assisted in the implementation of training programs for effective operations.
- Provided critical guidance and support to staff in navigating difficult situations to enhance overall success.
Players' Club Associate
Batavia Downs Gaming
2019.03 - 2022.10
- Delivered outstanding hospitality services to enhance guest experiences.
- Assisted patrons in signing up for players club. Communicated promotions to enhance customer engagement. Supported marketing efforts to increase club membership.
- Executed distribution of free play and gifts while adhering to established promotional rules and guidelines.
- Monitored player accounts to ensure compliance with gaming regulations.
- Facilitated account setup for players through meticulous data entry of essential information.
Coat Check Attendant
Valet Park Of America
2016.11 - 2019.02
- Oversaw coat room operations, managing the hanging and retrieval of patrons' coats. Fostered a secure environment for personal property through effective communication and customer engagement. Enhanced overall customer satisfaction by prioritizing service quality.
Supervisor
American Food & Vending Corp.
2016.01 - 2016.11
- Achieved high levels of customer satisfaction through effective service delivery. Streamlined order processing and optimized task assignments for closing shift employees. Maintained cash drawer integrity and supported team members in creating a safe and welcoming environment.
Supervisor
Delaware North Company
2014.09 - 2016.01
- Achieved operational efficiency by supervising employees in three units and optimizing task assignments during slow periods. Identified and reported cash drawer discrepancies through meticulous audits. Streamlined inventory management by overseeing ordering processes and providing coverage for breaks. Enhanced employee performance through regular evaluations, fostering compliance with company policies and improving guest satisfaction. Maintained high standards of cleanliness and safety through consistent facility inspections and adherence to food quality protocols.
Supervisor
Compass Group (Chartwells)
2002.01 - 2004.08
- Assisted in opening and closing units while maintaining accurate records of temperatures, inventory, and daily sales. Supported employees in food preparation and service to uphold quality and safety standards. Provided excellent customer service to enhance client satisfaction. Managed cash handling and balanced drawers accurately. Served a high volume of customers efficiently while fostering a friendly atmosphere for staff and patrons. Adapted quickly to new units and processes.
- Maintained a clean and sanitized work environment. Assisted in scheduling part-time workers and coordinating breaks and lunches. Fostered positive customer relations. Oversaw operations of four satellite units while managing maintenance and dining staff. Adapted to various units to efficiently serve large volumes of customers. Progressed from cashier to supervisor within one year by mastering all operational aspects of the business.
Supervisor
Faculty Staff Association (FSA)
1998.09 - 2001.12
- Oversaw customer service operations to enhance ordering efficiency. Managed inventory and payroll systems to ensure smooth financial transactions. Supervised adherence to Serve Safe procedures in compliance with NYS standards. Delegated responsibilities to staff members. Conducted regular staff meetings to share important information.
Education
Accounting AOS Degree - Accounting And Finance
Bryant & Stratton Business Institute
Lackawanna, NY1991-01
Skills
- Trustworthy and reliable
- Emergency evacuation drills
- Strong verbal communication
- Safe driving practices
- Employee training
- Employee supervision
- Service excellence
- Strong attention to detail
- Goal oriented
Timeline
School Bus Driver
C&F Transportation
2021.12 - Current
Players' Club Associate
Batavia Downs Gaming
2019.03 - 2022.10
Senior Staff Member for Hospitality Center Network
Osborne Association
2018.01 - Current
Coat Check Attendant
Valet Park Of America
2016.11 - 2019.02
Supervisor
American Food & Vending Corp.
2016.01 - 2016.11
Supervisor
Delaware North Company
2014.09 - 2016.01
Supervisor
Compass Group (Chartwells)
2002.01 - 2004.08
Supervisor
Faculty Staff Association (FSA)
1998.09 - 2001.12
Accounting AOS Degree - Accounting And Finance
Bryant & Stratton Business Institute