Dawn Bartell
Lakeview,MI
Summary
Highly effective Chief Operating Officer with years of experience directing operations and facilities management. Focused on employee engagement, quality and service excellence to achieve growth objectives.
Overview
35
35
years of professional experience
Work History
Chief Operating Officer
Community First Federal Credit Union
Lakeview, MI
08.2015 - Current
- Hired, trained and mentored staff dedicated to serving communities and members.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Formulated strategies to improve customer service levels within the organization.
- Hired, trained and mentored staff members to maximize productivity and low turn-over.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
Human Resources Manager
Freshwater Corral, LLC
Grand Rapids, MI
08.2009 - 05.2015
- Recruited new employees and built relationships, driving visibility.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Conducted background checks and reference checks of prospective employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Developed employee orientation and training programs for new hires.
- Identified, screened and interviewed potential employees.
Program Development Consultant
Algoma Christian School
Kent City, MI
09.2002 - 05.2014
- Developed and implemented program evaluation strategies to measure performance.
- Generated innovative ideas for improving existing programs or creating new ones.
- Drafted proposals outlining the scope of work, timeline, budget, and objectives.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
Human Resources Manager
McBain and Associates
Grand Rapids, MI
05.1989 - 04.1991
- Recruited new employees and built relationships, creating organization effectiveness.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in employee recruitment, hiring and interview processes.
- Helped with employee transfers and referrals.
- Managed compensation, insurance and vacation days within employee benefits programs.
Education
Bachelor of Science - Business Management
Cornerstone University
Grand Rapids, MI05-1989
Skills
- Strategic Planning
- Business Forecasting
- Business Analysis
- Operations Oversight
- Organizational Development
- Human Resources Management
- Executive Leadership
Accomplishments
- CFFCU Scholarship Commitee 2015-Current
- CUNA HR & Org. Dev. Awards Committee 2022- Current
- SHRM
- 2022 Professional of the Year CUNA HR & Org. Dev. Council Award
Affiliations
- Mentorship Involvement - across the United States
- Developed New ideas for Employee Benefit Packages
- Oversaw new branch build in low income area
- Designed and implemented branch remodel in low income areas
- Community Cares Grant developed for local low income and poverty
- Oversaw development of company mascot for Youth Savers
Websites
Timeline
Chief Operating Officer
Community First Federal Credit Union
08.2015 - Current
Human Resources Manager
Freshwater Corral, LLC
08.2009 - 05.2015
Program Development Consultant
Algoma Christian School
09.2002 - 05.2014
Human Resources Manager
McBain and Associates
05.1989 - 04.1991
Bachelor of Science - Business Management
Cornerstone University