Summary
Overview
Work History
Education
Skills
Certification
Interviewer and Video Editor
Work Availability
Accomplishments
Work Preference
Quote
Software
Timeline
Generic

DAWN BATEMAN

Summary

Seasoned Learning Consultant with over 25 years of extensive experience in Learning Development and Human Resources. Specializing in leadership and performance analysis, instructional design, and program management for large departments and individual teams. Proven track record in developing leadership-focused programs and conducting performance analysis to drive organizational success.

Possess a degree in Human Resources along with multiple certifications in learning and leadership. Committed to leveraging my expertise in leadership and performance analysis to excel in a Learning Manager/Consultant or Program Management role, contributing to the growth and development of both individuals and organizations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Learning Consultant (Contractor)

Mars Veterinary Health
Remote
09.2024 - Current
  • Developed new learning materials to support Virtual Instructional Learning Training (vILT) for Banfield and Voyager Health.
  • Developed customized training solutions tailored to the unique needs of individual clients or organizations.
  • Designed course materials and supported implementation.
  • Developed workforce training programs to improve organizational efficiency.

Performance Management and Learning Consultant (Contractor)

American Express
08.2022 - 02.2023
  • Contributed to the development of more effective curricula by providing feedback on course materials and student performance.
  • Collaborated to redesign and develop materials for new leadership program
  • Performed analysis for programs to help with transitioning of materials to new process/systems
  • Collaborated with subject matter experts to ensure accurate, relevant, and up-to-date course content.

Performance Management and Learning Consultant (Contractor)

TIAA
01.2013 - 01.2022
  • Project manager for new implementation of operational systems for a department with risk evaluations.
  • Contributed to the development of more effective curricula by providing feedback on course materials and student performance.
  • Analysis for all modules to see what could be reused and/or new modules that needed to be written.
  • High Level Designs (HLD) for new programs and handed it off and oversaw development to Instructional Designers to complete.
  • Instruction design and development of modules.
  • Collaborated with subject matter experts to ensure accurate, relevant, and up-to-date course content.
  • Managed multiple concurrent projects with strong time management skills, ensuring timely completion of all tasks without compromising quality or client satisfaction.
  • Identified skill gaps within employee population and recommended appropriate learning interventions resulting in increased workforce proficiency.
  • Conducted thorough evaluations of training programs to identify areas for improvement, implementing adjustments as needed for maximum effectiveness.
  • Developed customized training solutions tailored to the unique needs of individual clients or organizations.
  • Increased participant engagement through the use of interactive activities, group exercises, and discussions.
  • Evaluated learner progress through assessments, identifying areas for improvement and adapting instructional strategies accordingly.
  • Applied differentiated instruction strategies to meet individual student needs.

Performance Management and Learning Consultant (Contractor)

Ally Bank
01.2021 - 01.2022
  • Executed the operational training redesign analysis and outlines using previous materials and SME meetings to discover differences from procedures, policies and training programs
  • Project manager for timeline and quality of materials.
  • Delivered high-quality training sessions, utilizing engaging instructional methods and diverse content formats.
  • Designed evaluation metrics and analyzed data to measure the effectiveness of implemented learning solutions leading to continuous improvement in training offerings.

Performance Management and Learning Consultant (Contractor)

Silicon Valley Bank (SVB)
01.2012 - 01.2015
  • Project manager for major technical migration for new operational system
  • Developed communication strategy for upcoming stages as it was implemented
  • Completed Needs Analysis for programs to help with transitioning of materials to new process/systems.
  • Contributed to the development of more effective curricula by providing feedback on course materials and student performance.

Sr Instructional Designer

Bank of America
01.2011 - 01.2012
  • Performance Consultant conducting critical analysis to create learning solution impacting bank personnel on new government regulated program
  • Implemented design using 'just in time' strategies for impactful learning experience
  • Completed stage one and two post training analysis to ensure continued success of training model/modality
  • Used a variety of assessment tools and strategies to improve instruction methods.
  • Provided job analysis in line with instructional design principles for successful mentoring.

Performance Consultant - Leadership

Lowes Companies, Inc.
01.2006 - 01.2011
  • Assessed learning and performance needs through surveys, interviews with employees, focus groups and consultation with managers
  • Created learning solutions in a variety of modalities using strong analysis, high level and detailed designs
  • Implemented learning solutions across the enterprise for all levels of the organization
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Delivered expert guidance on best practices in talent management, enabling clients to attract top performers and retain high-potential employees.
  • Provided detailed feedback to teams after analyzing each employee's responsibilities.
  • Established strong relationships with key stakeholders, securing buy-in for proposed solutions aimed at boosting overall efficiency.
  • Enhanced employee engagement levels by designing tailored reward and recognition programs.
  • Facilitated workshops and seminars, equipping participants with tools and techniques to drive peak performance.
  • Partnered with cross-functional teams to develop targeted solutions addressing identified performance gaps.

Human Resources Consultant

US Airways
01.2002 - 01.2006
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Implemented for all internal and external communications for the MetroJet by US Airways Brand
  • Developed and implemented comprehensive brand training for all operational and corporate employees using cross-functional teams
  • Managed, developed and implemented internal and external communications, including public relations events for MetroJet by US Airways
  • Authored and edited executive speeches, news releases, presentations and video productions
  • Facilitated internal learning and public relations events
  • Implemented of new HR Policies for MidAtlantic Airways (subsidiary of US Airways)
  • Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
  • Managed benefits administration, ensuring accurate record-keeping and timely enrollment for employees.
  • Developed, wrote, presented and executed training for Ground Operations, with primary focus on Federal Aviation Administration (FAA) regulations.

Education

Bachelor of Science - Human Resources

Geneva College
Beaver Falls, PA
01.2004

Skills

  • Performance analyst
  • Holistic solutions for adult learning
  • Performance Consulting
  • Adaptive Learning
  • Collaborative learning
  • Learning Analytics
  • Training delivery
  • Technical training
  • Soft skills training
  • Blended Learning
  • Adult Learning Theory
  • Needs Assessment

Certification

  • Ruth Clark - Instructional Design/Performance Technology
  • Ken Blanchard Co. - Situational Leadership II Certified Trainer
  • Franklin Covey - Four Roles of Leadership Certified Trainer
  • Life Orientations (LIFO) Certified Trainer
  • DDI Master Trainer - Targeted Selection

Interviewer and Video Editor

Supporting The Hallmark Channel scripted drama, When Calls the Heart, I am a volunteer to admin social media and conduct interview with cast and crew for the show. I edit the videos that are released in our YouTube channel.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 5 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of Risk and Assessment project team.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leaveWork from home option

Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Software

Microsoft Suite

Timeline

Learning Consultant (Contractor)

Mars Veterinary Health
09.2024 - Current

Performance Management and Learning Consultant (Contractor)

American Express
08.2022 - 02.2023

Performance Management and Learning Consultant (Contractor)

Ally Bank
01.2021 - 01.2022

Performance Management and Learning Consultant (Contractor)

TIAA
01.2013 - 01.2022

Performance Management and Learning Consultant (Contractor)

Silicon Valley Bank (SVB)
01.2012 - 01.2015

Sr Instructional Designer

Bank of America
01.2011 - 01.2012

Performance Consultant - Leadership

Lowes Companies, Inc.
01.2006 - 01.2011

Human Resources Consultant

US Airways
01.2002 - 01.2006

Bachelor of Science - Human Resources

Geneva College

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DAWN BATEMAN