Summary
Work History
Education
Certification
Skills
Timeline
Generic
Dawn Bell

Dawn Bell

Dothan,AL

Summary

Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Communicative Chronic care manager offering many-year background in following set medication programs. Proficient in performing all procedures of good nursing care. Highly skilled in taking and recording vital signs.

Work History

Certified Medical Assistant Float/ Chronic Care Manager

Northwest Florida Community Hospital
Chipley, FL
11.2022 - 08.2023
  • Prepared and administered medications to alleviate patient symptoms.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Verified patient insurance coverage and collected required co-payments.

Medical Assistant Technician

AdhereRx - an Adhere Health Company (remote)WFH
Nashville, TN
11.2021 - 11.2022
  • Service inbound calls Medicare partners assist patients with getting appointments for exam prescription refills helping people to sign up for I pharmacies
  • · Make outbound calls to patients, healthcare professionals, and pharmacies to enroll, onboard, and obtain prescriptions for new patients.
  • · Demonstrate ability to actively listen, understand patient questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge are transferred to health care plan, clinician, or pharmacy for resolution.
  • · Interact with healthcare professionals of all levels involving patient medications.
  • · Practices discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.
  • · Uses software applications to document patient call interactions
  • · Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment
  • · Exercise excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent AdhereHealth in the most favorable manner

Certified Medical Assistant

Uf Health North Orthopedic Surgery /CCM
Jacksonville, FL
04.2014 - 11.2021
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Provided preoperative and postoperative education to patients and families to manage recovery.
  • Maximized customer satisfaction and business reputation by fabricating orthotics and prosthetic limbs and meeting or exceeding company process standards.
  • Fitted appliances onto patients and made necessary adjustments.
  • Decontaminated all equipment, instruments and supplies and cleaned and stocked carts, rooms and changed linen, as required.
  • Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
  • Prepared and passed instruments, sutures and supplies needed in operative procedure and maintained correct count.

Medical Assistant

First Coast MD Weight Loss Center
Jacksonville, FL
08.2011 - 04.2014
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans
  • Worked with cardiac patients to develop exercise recovery plans, deliver education on exercise and nutrition, and monitored physical endurance and progress
  • Gathered exercise data to develop individualized strength and conditioning programs for patients recovering from cancer
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Obtained the client's medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Assistant/Chiropractic Assistant

Amazing Spine Care seasonal
Jacksonville, FL
08.2011 - 04.2012
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed EKGs and other tests based on patient presentation in office.
  • Taught patients about medications, procedures, and care plan instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Medical Assistant

Southeast Orthopedics( Extern
Jacksonville, FL
11.2011 - 01.2012
  • Escorted patients to exam rooms and verified patient demographics
  • Enter all patient data into the EMR system
  • Ensure proper room set up and re-stocked exam rooms when needed
  • Consulted with patients regarding lab results
  • Oversee all write offs and assist with the balancing of non-payments
  • Provided referrals and scheduled appointments
  • Performed ultrasound, E-Stem and therapeutic hot/cold press
  • Answered incoming calls and maintained proper inventory of supplies
  • Obtained patient vital signs and charted medical history
  • Administered IM injections.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Participated in rounds and team meetings to observe medical decision-making and learn.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Transcribed physician orders and instructions to minimize risk of miscommunication.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Provided patient education to improve understanding and self-care.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Scheduled appointments and tests to coordinate patient care.

Medical Assistant/Receptionist

Family Care Partners Temp (Call Center)
Jacksonville, FL
05.2010 - 04.2011
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Reordered medication to maintain adequate supply.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.

Front End Team Leader

Winn
Jacksonville, FL
12.2004 - 12.2009
  • Directed and supervised front end staff
  • Prepared weekly staff schedules for front end employees
  • Assisted customers with location of items in store
  • Provided timely resolutions to customer complaints.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Monitored cash drawers in several checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained accurate records of sales and financial transactions.
  • Created employee schedules to align coverage with forecasted demands.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.

Education

No Degree - Medical Assisting

Everest University-Jacksonville
Jacksonville, FL
11.2014

High school diploma in medical -

Florida State College Jacksonville
01.2014

Certification

  • First Aid Certification
  • Food Handler Certification
  • CCMA Certification
  • BLS Certification
  • AED Certification
  • Certified Medical Assistant
  • CPR Certification

Skills

  • Chronic disease management
  • Patient care advocacy
  • Medical evaluations
  • Electronic Medical Records
  • Weight limits
  • Weight loss protocol
  • Weights and measures
  • Weight training
  • Loss prevention methods
  • Coaching and mentoring initiatives
  • Medical appointments
  • Non-medical therapy techniques
  • Medication Therapy Management
  • Medication side effect knowledge
  • Typing medication labels
  • Providing medications
  • Medication distribution
  • Medication dispensing and immunizing
  • Administering medication
  • Medication supervision
  • Patient Delivered Partner Medication
  • Medication stock orders
  • Medication organization
  • Medications understanding
  • Medication Refills

Timeline

Certified Medical Assistant Float/ Chronic Care Manager

Northwest Florida Community Hospital
11.2022 - 08.2023

Medical Assistant Technician

AdhereRx - an Adhere Health Company (remote)WFH
11.2021 - 11.2022

Certified Medical Assistant

Uf Health North Orthopedic Surgery /CCM
04.2014 - 11.2021

Medical Assistant

Southeast Orthopedics( Extern
11.2011 - 01.2012

Medical Assistant

First Coast MD Weight Loss Center
08.2011 - 04.2014

Medical Assistant/Chiropractic Assistant

Amazing Spine Care seasonal
08.2011 - 04.2012

Medical Assistant/Receptionist

Family Care Partners Temp (Call Center)
05.2010 - 04.2011

Front End Team Leader

Winn
12.2004 - 12.2009

No Degree - Medical Assisting

Everest University-Jacksonville

High school diploma in medical -

Florida State College Jacksonville

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Dawn Bell