Dawn Berg
Hoffman Estates,IL
Summary
Having a career in logistics, retail sales and customer service management. Promoting best in class service through on-time scheduling, solid carrier relationships and most important - customer appreciation is the goal. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
20
20
years of professional experience
Work History
Assistant Manager -RXO The Last Mile
RXO Logistics
09.2018 - Current
- Company Overview: A fortune 500 leader providing supply chain solutions to global companies
- Assist in managing the day-to-day operations of contract carriers, including schedules, monitoring reports and create positive working relationships with contract carriers and helpers
- Use route planning software (Descartes) to build efficient delivery routes
- Manage the dispatching of contract carriers and resolve issues throughout the day as needed
- Assist the Operations Manager with identifying problem areas, including restructuring routes to improve operational efficiencies
- Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed the customers' expectations
- Supervise, lead and mentor 10 employees
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Product Service Manager
LOWE'S
01.2017 - 09.2018
- Company Overview: A fortune 50 company specializing in home improvement with annual sales of 53 billion
- Ensured EMS tasks were completed safely and orderly within company guidelines
- Organized projects using corporate planograms and detail sheets
- Provided customer service to guests
- A fortune 50 company specializing in home improvement with annual sales of 53 billion
Support Manager - Back End
LOWE'S
10.2015 - 12.2017
- Company Overview: A fortune 50 company specializing in home improvement with annual sales of 53 billion
- Oversaw the back-end operational departments of Lowe's at the Northbrook location
- Led a team of 20 Associates
- Employee Development
- Freight Flow oversight
- Manage Inventory Replenishment
- Pricing & Cycle Counts
- Delivery Oversight
- A fortune 50 company specializing in home improvement with annual sales of 53 billion
Delivery Manager
LOWE'S
05.2015 - 10.2015
- Company Overview: A fortune 50 company specializing in home improvement with annual sales of 53 billion
- Maintained timely & efficient delivery to customers by scheduling, routing and management of delivery drivers
- Managed a team of 5
- A fortune 50 company specializing in home improvement with annual sales of 53 billion
Receiving Clerk
LOWE'S
08.2012 - 05.2015
- Company Overview: A fortune 50 company specializing in home improvement with annual sales of 53 billion
- Responsible for scheduling incoming trucks and managed receivers during offloading of multiple trucks, inputting open P.O.'s into Genesis accurately and controlled shrink by filing claims against freight carriers and the RDC
- Enforced standards regarding housekeeping and safety
- Championed efforts that drove revenue and proper credit for Lowe's appliance program with accurate record keeping and day to day counts
- Communicated product issues (inventory count, install dates, damaged merchandise, etc.) to sales specialists in a timely manner
- A fortune 50 company specializing in home improvement with annual sales of 53 billion
Pricing and Signage Coordinator
LOWE'S
01.2006 - 08.2012
- Company Overview: A fortune 50 company specializing in home improvement with annual sales of 53 billion
- Responsible for corporate compliance of promotional pricing and signage storewide focusing on regional weekly promotional programs as advertised on TV, radio and print
- Trained Zone Managers, Department Managers and Team Leads in the areas of signage and pricing standardization
- Increased internal audit scoring from 20% to 81%
- Maintained in-store specialty product kiosks and updated as necessary
- A fortune 50 company specializing in home improvement with annual sales of 53 billion
Sales Specialist - Millwork and Kitchen Cabinets
LOWE'S
01.2005 - 12.2006
- Company Overview: A fortune 50 company specializing in home improvement with annual sales of 53 billion
- Relationship-based selling focusing on builders, developers and DIY'ers from needs assessment and special order placement, to managing installation contractors
- Performed strong sales closings, 2 to 1 on average, compared to more experienced sales person in the Millwork department
- Worked with builders, generated quote packages from blueprints outlining product line specifications, lead times and cost
- Customer satisfaction rate of 100% by meeting product quality and budgetary requirements
- Consistently, had the lowest margin of error when ordering Special Order Sales (SOS) storewide
- A fortune 50 company specializing in home improvement with annual sales of 53 billion
Education
Lowe's Management Training -
Lowe's Management Training
01.2008
Associate of Applied Science - Travel and Tourism
College of DuPage
Glen Ellyn, IL01.1989
Skills
- Microsoft Office
- Descartes Route Planner
- Lowe's Genesis Order Management
- PC/Mobile Order Management/Inventory Apps
- Home Depot Supplier Hub
- Customer Relations
- Product and service knowledge
Skillshighlights
- Microsoft Office
- Descartes Route Planner
- Lowe's Genesis Order Management
- PC/Mobile Order Management/Inventory Apps
- Home Depot ADMS (Appliance Delivery Management System)
- Best performing market out of 5 for Home Depot's - Last Mile Start-Up
- As a Support Manager - reduced customer complaints by 50% within 2 months
- Decreased Loadout Times by 50% - through improved process development
- As a sales specialist for Lowe's corporation in millwork, consistently led other specialists with an average yearly total sales exceeding 30%.
Timeline
Assistant Manager -RXO The Last Mile
RXO Logistics
09.2018 - Current
Product Service Manager
LOWE'S
01.2017 - 09.2018
Support Manager - Back End
LOWE'S
10.2015 - 12.2017
Delivery Manager
LOWE'S
05.2015 - 10.2015
Receiving Clerk
LOWE'S
08.2012 - 05.2015
Pricing and Signage Coordinator
LOWE'S
01.2006 - 08.2012
Sales Specialist - Millwork and Kitchen Cabinets
LOWE'S
01.2005 - 12.2006
Lowe's Management Training -
Lowe's Management Training
Associate of Applied Science - Travel and Tourism
College of DuPage
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