Summary
Overview
Work History
Education
Skills
Activities
Work Availability
Work Preference
Interests
Timeline
Hi, I’m

Dawn Bernhardt

Omro,WI
Dawn Bernhardt

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
years of professional experience

Work History

OEC Graphics

Account Manager
04.2021 - Current

Job overview

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Tanners Tap and Grill

Bar Manager
06.2020 - 02.2021

Job overview

  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Adelman Travel

Product Specialist
12.2019 - 03.2020

Job overview

  • Subject Matter Expert for proprietary applications related to the travel industry.
  • Collaborated with cross-functional teams to streamline product development processes.
  • Streamlined product launch processes, ensuring timely market entry and maximizing impact.
  • Spearheaded creation of user manuals and FAQs, significantly reducing customer support inquiries.
  • Generated reports to track performance and analyze trends.

Fiserv

Senior Implementation Analyst
06.2011 - 12.2019

Job overview

  • Optimized software configurations for client-specific requirements, ensuring seamless integration with existing systems.
  • Collaborated with cross-functional teams to deliver high-quality implementations on time and within budget constraints.
  • Effectively managed change throughout the implementation process, helping clients adapt to new systems and processes with minimal disruption.
  • Developed and maintained comprehensive project documentation, enhancing communication between stakeholders and team members.
  • Led successful data migration efforts, minimizing disruptions to clients during the transition period.
  • Provided post-implementation support, troubleshooting issues and offering solutions to ensure continued client satisfaction.
  • Acted as a trusted subject matter expert for colleagues, providing guidance on complex implementation challenges when necessary.
  • Managed multiple concurrent projects, effectively prioritizing tasks to meet deadlines while maintaining exceptional quality standards.

Fiserv

eBanking Special Apps Associate
02.2010 - 06.2011

Job overview

  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Moraine Park Technical College
West Bend, WI

from Dreamweaver, Javascript, HTML
01.2005

University Overview

Studied dreamweaver, adobe photoshop, javascript and html.

Skills

  • Organizational and planning skills
  • Highly proficient in MS Office
  • Verbal and written communication skills
  • Client training
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Activities

  • I love boating, fishing, spending time with my husband and children.
  • I’m member of the Fox River Runners Boat Club and assist with events including the annual Fox River Runners Corn Roast.
  • I assist the Omro area Veterans with their Annual Golf Outing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Flexible work hoursWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Interests

Boating

Fishing

Gardening

Timeline

Account Manager

OEC Graphics
04.2021 - Current

Bar Manager

Tanners Tap and Grill
06.2020 - 02.2021

Product Specialist

Adelman Travel
12.2019 - 03.2020

Senior Implementation Analyst

Fiserv
06.2011 - 12.2019

eBanking Special Apps Associate

Fiserv
02.2010 - 06.2011

Moraine Park Technical College

from Dreamweaver, Javascript, HTML

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