Dawn Berry
Riverview,Florida
Summary
Hospitality professional with rich background in managing luxury hotel operations and delivering exceptional guest services. Adept at driving team performance and ensuring client satisfaction through meticulous planning and execution. Known for fostering collaborative environment and adapting to evolving needs, while leveraging skills in leadership and strategic management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Hospitality
Ft Desoto
02.2025 - Current
- Directed initiatives aimed at enhancing guest satisfaction and optimizing operational efficiency, supporting seamless operations across multiple hospitality venues.
- Developed and implemented targeted training initiatives aimed at improving service quality and increasing employee retention.
- Supervised budgetary processes, balancing resource allocation with service quality standards.
- Analyzed customer feedback and partnered with culinary teams to revamp food and beverage selections, resulting in improved customer satisfaction.
- Monitored events coordinator's work, offering insights and confirming adherence to project timelines.
Franchisee
Eagle Nest (Steak n Shake)
10.2022 - 01.2025
- Managed daily operations with a focus on optimizing service delivery and improving customer satisfaction.
- Monitored and adjusted inventory levels to ensure consistent product availability while reducing excess waste.
- Guided and supported team members through training sessions to ensure adherence to operational standards and foster improved performance.
- Analyzed financial data and instituted cost control measures to ensure maximum profitability and effective resource allocation.
- Designed and implemented promotional events focused on increasing brand recognition and drawing in new customers.
District Manager
Waffle House
09.2019 - 10.2022
- Monitored financial indicators to drive cost optimization and profit increases
- Coordinated day-to-day functions to ensure efficient handling of stock, transactions, & client interactions
- Initiated conversations with customers to identify specific needs and requirements
- Led structured training sessions focused on duties, policies, and procedures
- Oversaw daily operations across multiple locations to ensure quality standards and customer satisfaction.
District Manager
Joias
03.2017 - 09.2019
- Collaborated with team members to design and execute strategic action plans, enhancing operational outcomes
- Led initiatives in sales strategy and account management to enhance client base.
- Led recruitment campaigns across the district
- Visited stores regularly to verify adherence to company policies and standards.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials
General Manager
Total Wine & More
04.2014 - 03.2017
- Enhanced efficiency of productivity initiatives
- Conducted regular audits to ensure precision in financial records
- Examined financial data and performance metrics to evaluate productivity
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation
- Enhanced customer service and sales initiatives through effective management
District Sales Manager
Prestige
01.2011 - 04.2016
- Cultivated enduring connections with primary district accounts.
- Joined exhibitions to elevate the recognition of the brand
- Created demanding objectives to surpass organizational goals
- Tracked & reviewed periodic sales metrics to identify trends
- Led sales team, delivering tailored training to enhance overall effectiveness
- Enhanced profit margins 15% by strategically controlling expenses, budgets, & overhead
- Developed and executed strategic sales plans to enhance market share and profitability.
- Led and mentored a high-performing sales team, driving engagement and productivity.
Community Association Manager
Empire Classic
01.2003 - 01.2012
- Coordinated board member gatherings to resolve issues in community association management
- Facilitated resolution of conflicts among residents regarding community rules
- Directed daily activities involving tenants, subcontractors, and property management
- Directed daily responsibilities for the team maintaining communal spaces
- Facilitated organization of social events for community residents
- Led contract negotiations with vendors for property maintenance services
- Managed daily operations of community associations, ensuring compliance with regulations and policies.
- Developed and implemented maintenance schedules to enhance property upkeep and resident satisfaction.
General Manager
Black Diamond Inn
03.1998 - 05.2005
- Created time-frames adhering to financial limitations
- Analyzed shifting market dynamics to aid strategic decision-making
- Collaborated with staff to reduce business risks by evaluating their performance
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Evaluated customer needs for optimal pricing
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Developed and implemented strategic initiatives to enhance customer experience and operational efficiency.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
HHA
NTCC
Cosmetology
NTCC
Bachelor of Arts - Business Administration And Management
University of Arizona
Tucson, AZSkills
- Team Leadership:
- 10 years delegating & coaching cross functional teams
- Training:
- Built & delivered training programs for new and current staff
- Business Strategy:
- Increased sales from 1m to 214m in less than one year
- Coordinated 3 guest appreciation events for 225 guests on a $6k budget resulting in a 5% increase in guest YOY retention
- Designed, implemented SOP’s for team coaching & training opportunities
- Operational efficiency
- Staff training and development
- Health and safety compliance
- Recruitment and hiring
Accomplishments
Certified Nutrition Coach
Naturopathy Certified
CBD Coach Certified
Life Coach Certified
CNA Licensed
HHA License
Food Safety Management Certified
Certification
- LCAM Certified
- Real Estate Salesperson Licensed
- Cosmetology License
- HHA/CNA Licenses
- Med Tech Licensed
- Naturopathy Certified
- Nutrition Coach Certified
- Life Coach Certified
- Cicerone Certified
- Food Safety Manager with Proctor
- CBD Certified
- Health Coach Certified
Timeline
Director of Hospitality
Ft Desoto
02.2025 - Current
Franchisee
Eagle Nest (Steak n Shake)
10.2022 - 01.2025
District Manager
Waffle House
09.2019 - 10.2022
District Manager
Joias
03.2017 - 09.2019
General Manager
Total Wine & More
04.2014 - 03.2017
District Sales Manager
Prestige
01.2011 - 04.2016
Community Association Manager
Empire Classic
01.2003 - 01.2012
General Manager
Black Diamond Inn
03.1998 - 05.2005
HHA
NTCC
Cosmetology
NTCC
Bachelor of Arts - Business Administration And Management
University of Arizona