Dawn Bertranou

• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Fostered positive learning atmosphere by establishing clear expectations, rules, and routines in the classroom.

• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Collaborated with internal teams to develop account strategy.
• Assisted in onboarding process for new clients, ensuring smooth transition into company's roster of accounts.
• Trained junior team members on best practices for account executive responsibilities, fostering collaborative work environment focused on continuous improvement.
• Leveraged Power BI to collect, organize, and manage sales data.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently

• Specialized in customizing molecular diagnostic panels to accurately detect and quantify pathogen loads within 24-48 hours of specimen arrival at lab
• Conducted market field research to assess target market (LTC).
• Contributed towards overall organizational goals through effective teamwork, clear communication skills, and strong work ethic.
• Optimized survey design and implementation for increased response rates and more accurate data collection.

• Educated on Medicare hospice benefit: administration and community
• Followed sales cycle process through closing (80% close rate)
• Ensured all activity to be HIPPA compliant
• Fostered team mentality with St Croix clinical staff, partner communities, all teammates
• CRM: Referral Source Link (RSL)
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying company's reputation as a trusted partner in their respective industries.
• Delivered informative presentations to potential clients, showcasing the unique value of services offered.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Attended monthly sales meetings and quarterly sales trainings.
• Achieved or exceeded company-defined sales quotas.

Achievements: Top Performer Q1 & Q2 2019 (market share increase of 120% and 110% respectively)

• Executed all aspects of business development/account management for six medical practices-(orthopedics, MRI, chiropractic, dental, urology, gastroenterology).
• Conducted comprehensive market research to facilitate informed decision-making on business strategies and investments.
• Increased client acquisition by identifying new business opportunities and building strong relationships with key stakeholders.
• Analyzed market trends and competitor activities to identify potential areas for growth and development.
• Developed business pipeline using cold and warm techniques.
• Developed tailored proposals based on individual client needs, increasing likelihood of securing contracts.
• CRM: Salesforce

• Devoted to raising young children during their early development years.
• Managed financial aspects of the home, including budgeting and meal planning.

• Recruited to originate the sales strategies for outpatient services within the Health East Care System
• Conducted thorough assessments of existing referral sources'' strengths and weaknesses, allowing for targeted improvements in outreach efforts.
• Presented at local conferences and meetings to raise awareness about the practice''s services, attracting new potential referral partners.
• Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
• Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
• Conducted regular meetings with physicians to discuss referral strategies and ensure patient needs were met.
• Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.

Achievements: Increased referrals by 2-4% annually

• Increased sales revenue by identifying and targeting high-potential accounts.
• Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face-to-face.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
• Trained and mentored new sales representatives.
• Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Achievements: Excellence Awards (two), Top Share Award, Top Performance Award (two), Market Share Growth (three), Teamwork Awards (two)

• Supervised laboratory teams and managed research projects in neurobiology and human immunological function
• Responsible for teaching and enforcing procedures, compliance, and safety protocols
• Management duties included account maintenance, monitoring research integrity, lab business reports, vendor relations and interviewing new applicants.