Dawn Bigler
Allison Park,PA
Summary
Accomplished Office Manager with a proven track record at Haller & Imbarlina LLC, adept in office administration and financial reporting. Spearheaded a collections process, slashing Accounts Receivables by 50%. Excel in customer service and organizational skills, enhancing office efficiency and client satisfaction. Proficient in Quickbooks and Microsoft Office Suite, embodying a blend of analytical and interpersonal excellence.
Overview
13
13
years of professional experience
Work History
Office Manager/Accounts Receivable Manager
Haller & Imbarlina LLC
01.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed, implemented, and followed a collection process that cut outstanding Accounts Receivables by 50%, recovering over 80 thousands in past due revenue.
Leasing Manager
T & T Properties
01.2012 - Current
- Reviewed and updated leases, leasing process, screening process and rent payment process.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Process all stages of eviction process, to include filings, hearings, mediation, and appeals.
Office Manager/Accounts Officer
Fannie's Friends Pet Cremation
10.2011 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Science - Business Management Accounting Concentration
Westwood College
Denver, COSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll and budgeting
- Credit and collections
- Financial reporting
- Microsoft Office Suite
- CLIO
- Quickbooks Desktop and Online
- Peach Tree
- Excell
Timeline
Office Manager/Accounts Receivable Manager
Haller & Imbarlina LLC
01.2019 - Current
Leasing Manager
T & T Properties
01.2012 - Current
Office Manager/Accounts Officer
Fannie's Friends Pet Cremation
10.2011 - Current
Associate of Applied Science - Business Management Accounting Concentration
Westwood College
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