Dawn Bilbrough
Tampa,FL
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in multitasking and organization, with a strong work ethic that drives successful team performance and operational efficiency.
Overview
20
20
years of professional experience
Work History
Server
Olive Garden Restaurant
Easton, MD
12.2023 - 06.2025
- Delivered exceptional customer service and resolved customer issues with professionalism.
- Maintained cleanliness and organization of dining area during shifts.
- Trained new servers on restaurant procedures and standards.
- Handled payment transactions efficiently using point-of-sale system.
Personal In-Home Caregiver
Stanley L. Lord
Preston, MD
04.2011 - 11.2023
- Scheduled and transported the client to doctor's appointments, also running errands as needed.
- Monitor vital signs such as temperature, pulse rate and respiration, and administered medications following prescription instructions.
- Developed plans that meet the needs of the client based on assessments conducted on a regular basis.
- Performed housework, laundry, prepared & served meals.
Medical Office Assistant
Seaside Endoscopy
Lewes, DE
12.2009 - 03.2011
- Coordinated communication between patients, physicians, and insurance providers efficiently.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Managed patient scheduling and appointment confirmations for optimal office flow, also handling phone inquiries, and providing patients with information on procedures.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Restaurant Manager
TGI Fridays
Rehoboth Beach, DE
01.2005 - 12.2009
- Managed daily restaurant operations to ensure smooth service by implementing company policies to maintain quality and safety standards.
- Resolved customer complaints to enhance dining experience and satisfaction.
- Scheduled staff shifts to meet peak service demands efficiently. Conducting regular assessments of employee performance.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
Medical Aesthetician
Beauty And Health Institute
Tampa, FL03-2026
Associate of Arts - Liberal Arts And Sciences
Chesapeake College
Wye Mills, MDSkills
- Customer service
- Multitasking and organization
- Time management
- Attention to detail
- Effective communication
- Strong work ethic
- Professional appearance
Timeline
Server
Olive Garden Restaurant
12.2023 - 06.2025
Personal In-Home Caregiver
Stanley L. Lord
04.2011 - 11.2023
Medical Office Assistant
Seaside Endoscopy
12.2009 - 03.2011
Restaurant Manager
TGI Fridays
01.2005 - 12.2009
Medical Aesthetician
Beauty And Health Institute
Associate of Arts - Liberal Arts And Sciences
Chesapeake College
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