Dawn Bollar
Temple,TX
Summary
Organized Clinic Manager versed in monitoring and aligning operations with patient needs. Oversees intakes and assessments to verify superior care delivery. Empowering healthcare leader with pragmatic approach to workflow coordination and conflict resolution.
Overview
15
15
years of professional experience
Work History
Clinic Manager
Central Texas Brain and Spine
Austin, TX
01.2023 - 01.2024
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
Dean's Assistant (Admin)
Franciscan Missionaries Of Our Lady University
Baton Rouge, LA
02.2021 - 02.2022
- Developed a filing system for important documents that needed to be kept confidential within the Dean's office.
- Maintained records of student academic progress in order to provide updates to the Dean's office when requested.
- Answered phone calls and emails from faculty, staff, students, parents, alumni, and other stakeholders related to the Dean's office.
- Assisted with special projects, such as planning events and coordinating travel arrangements.
- Attended meetings on behalf of the Dean and prepared meeting minutes.
- Responded promptly to inquiries from faculty, staff, students, parents, alumni, donors and other stakeholders related to the Dean's Office.
- Processed invoices for payment using accounting software programs.
- Prepared and organized documents for the Dean's office.
- Managed the Dean's calendar, scheduling appointments, meetings, and travel plans.
- Provided assistance during orientations held at the beginning of each semester.
- Assisted with administrative tasks related to hiring processes for faculty members in the college or department associated with the Dean's Office.
- Originated, distributed and delivered academic degrees to students at completion of studies.
- Entered accurate data to maintain departmental student, faculty and operational records.
- Greeted visitors who came to meet with the dean or other staff members.
- Facilitated communication between dean, faculty and students to support successful college operations.
- Managed logistics of purchases such as supplies, textbooks and audio-visual devices.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Director of Medical Programs
Prospect Education- Charter College
Santa Clarita, CA
01.2009 - 08.2012
- Recruited, hired, and trained employees on operations and performance expectations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the institution.
- Cultivated strong relationships with students by responding promptly to inquiries or complaints.
- Managed budgeting and financial planning processes for the department.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Supported work-life balance to improve staff morale.
- Partnered with staff to create professional development plans to support personal and business growth.
Education
Bachelor of Arts -
American Public University System
Charles Town, WV05-2017
Skills
- Operations Management
- Employee Recruitment
- Administrative Leadership
- Records Management
- Corporate Compliance
- HIPAA Compliance
- Patient Care Coordination
- Revenue Management
Timeline
Clinic Manager
Central Texas Brain and Spine
01.2023 - 01.2024
Dean's Assistant (Admin)
Franciscan Missionaries Of Our Lady University
02.2021 - 02.2022
Director of Medical Programs
Prospect Education- Charter College
01.2009 - 08.2012
Bachelor of Arts -
American Public University System
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