Dawn Bouchard
Summary
*Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
* Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Mert Enterprises
03.2011 - Current
- Administered medication as directed by physician.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Helping plan client appointments and organize a schedule
- Transported clients to and from medical appointments with safety and efficiency.
- Assisting with grocery shopping
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supervised daily activities and provided assistance to clients
- Developed and implemented individualized care plans to meet individual needs of each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored progress and documented patient health status changes to keep care team updated.
- Trained in the principles of HCBS
Records Management Specialist
Records Management Center
05.2017 - 04.2020
- Transmitted documents, organized revisions and tracked changes.
- Assessed impact of emerging technology and system upgrades on workflow.
- Identified areas of weakness and recommended or implemented process improvements.
- Worked with internal staff to process documents and sent for closing.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Worked with internal team members to remedy issues with preemptive solutions.
- Converted documents from one application to another.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
Education
Associates Degree - Health Information Management
Beal College
Bangor, Maine05.2017
High School Diploma -
Lincoln Academy
Newcastle, Maine06.2003
Skills
- Client Support
- Developing Client Trust
- Accurate Documenting
- Deliver Exceptional Care
- Patient Rapport
- Assisting with Daily Living
- Medical Release of Information ROI
- Records Handling
- Customer Satisfaction
- Clerical Skills
- General Office Functions
- Document Scanning
Certification
*Associates in Health Information Management
*CPR/First Aid
*Certified Residential Medication Administrator
Timeline
Records Management Specialist
Records Management Center
05.2017 - 04.2020
Direct Support Professional
Mert Enterprises
03.2011 - Current
Associates Degree - Health Information Management
Beal College
High School Diploma -
Lincoln Academy
Similar Profiles
Tessa Bandle-RushTessa Bandle-Rush
Direct Support Professional, CRMA at MERT EnterprisesDirect Support Professional, CRMA at MERT Enterprises
Mert ÇobanoğluMert Çobanoğlu
Dentist at Diş Hekimi Mert Çobanoğlu MuayenehanesiDentist at Diş Hekimi Mert Çobanoğlu Muayenehanesi
AHMET BALINAHMET BALIN
Senior Technical Sales and Marketing Engineer at Mert Dokum Inc. Co.Senior Technical Sales and Marketing Engineer at Mert Dokum Inc. Co.
Kiarra ReedKiarra Reed
Direct Support Professional /Senior Direct Support Professional at Emmaus HomesDirect Support Professional /Senior Direct Support Professional at Emmaus Homes
Alyssa FisherAlyssa Fisher
Direct Support Professional (Support Worker) at Resource Center for Independent LivingDirect Support Professional (Support Worker) at Resource Center for Independent Living