Dawn Bowell
Chenango Forks,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Medical Office Assistant
United Health Services Hospitals
Johnson City, NY
05.2012 - Current
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
- Interviewed patients to complete case histories and intake forms.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Submitted diagnosis and procedure codes for insurance companies.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Maintained a clean work environment by adhering to infection control protocols.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Retail Store Manager
Deb Shops
Johnson City, NY
08.2007 - 07.2011
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Organized new stock for floor placement.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Conducted regular inventory counts throughout the year to maintain accurate records.
Education
Medical Assisting
Ridley-Lowell Business And Technical Institute - Binghamton
Binghamton, NY04-2012
High School Diploma -
Susquehanna Valley Senior High School
Conklin, NY06-1990
Some College (No Degree) - Liberal Arts and General Studies
SUNY Broome Community College
Binghamton, NYSkills
- Highly motivated
- Patient Scheduling
- Medical Terminology
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
- Direct Patient Care
- Vital sign monitors
- Electrocardiography (EKG)
- Human anatomy and physiology
- Calm and level-headed under duress
- Adaptable
- Compassionate
- Preparing specimens and samples
- Safety mindset
- Electronic medical records
- Clinical
- documentation
- Clinical Documentation
- Phone and Email Etiquette
- Patient Flow
- Multitasking and Organization
Accomplishments
dean's list every semester at RidleyLowell
Timeline
Medical Office Assistant
United Health Services Hospitals
05.2012 - Current
Retail Store Manager
Deb Shops
08.2007 - 07.2011
Medical Assisting
Ridley-Lowell Business And Technical Institute - Binghamton
High School Diploma -
Susquehanna Valley Senior High School
Some College (No Degree) - Liberal Arts and General Studies
SUNY Broome Community College