Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Volunteer
Dawn Bowker

Dawn Bowker

Phillipsburg,NJ

Summary

Seeking an entry-level position or to start off in management where I can build upon my current skill set to contribute to the profitability of the company. Determined and goal- oriented, my temporary work experience in retail coupled with excellent communication skills and a strong customer focus provides a great starting point for a career with your company.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Volunteer

The Salvation Army
07.2020 - 10.2022
  • Did a lot of covid shopping for positive results from covid and were quarantined
  • Visited elderly outside, windows, doorways
  • Supervised 23 volunteers collaborate with Shop Rite for some needy families.

Manager

KFC
10.2017 - 02.2019
  • Inventory Oversight
  • Staff Training
  • Scheduling
  • Complaint Handling
  • Food Wastage Prevention
  • Customer Flow Management
  • Hiring and Training
  • Operations Oversight
  • Repeat Business Assurance
  • Profit Rates Maintenance
  • Cleanliness Monitoring
  • Product Projections
  • Managed shifts
  • Made daily deposits
  • Handled day-to-day operations
  • Assured customer satisfaction at all times
  • Cleaned restaurant
  • Trained Crew member

Crew Member

Burger King
02.2018 - 05.2018
  • Greet customers upon arrival
  • Inform customers of any specials or promotions running currently
  • Answer any questions the customers might have
  • Take orders with accuracy
  • Repeat orders to customers to ensure they are correct
  • Accept payment and accurately supply change, when needed
  • Direct complaints and concerns to Manager
  • Ensure food is hot and fresh
  • Check with customers to ensure their overall satisfaction
  • Thank customers for their business, invite them to return
  • Maintain a clean, sanitary, and organized dining room and service area
  • Complete all side work at end of shift
  • Ensure restrooms are clean and stocked
  • Comply with all health and food safety regulations at all times
  • Welcomed all customers
  • Took customer orders
  • Ran the cash register
  • Prepared orders

Cashier/Sales Associate

Giant Food
02.2015 - 09.2017
  • Multi-tasked on cash registers during rush hour
  • Operated a scanner to record prices of groceries passed by the laser, ensuring that customers were charged correctly for their purchases
  • Adhered to security procedures, ensuring no one left the store with unpurchased goods
  • Recommended for promotion due to high degree of personal responsibility toward task completion
  • Promoted from part-time to full-time
  • Provided excellent customer service to all customers by greeting them cheerfully, responding to their needs quickly, and maintaining a warm smile throughout the day.

Assembler/Packer

ASSEM-PAK
09.2015 - 06.2016
  • Receive, identify, mark and place materials sent to the warehouse
  • Assure stock and warehouse facility maintains a safe and clean orderly condition
  • Notified supervisor of excessive number of damaged and defective parts and requested replacement supply of standard parts to expedite work flow
  • Worked as member of assembly group utilizing hand tools
  • Reports defects and any other issues to team leader in a prompt and polite manner
  • Works any assigned shift and overtime as required
  • Follows safe work procedures and wears personal protective equipment as required
  • Performs visual inspections and finger-point checks to assure quality parts
  • Performs other duties as needed, including specific tasks based on special projects.

Key Holder/Sales Associate

Lennox Industries
08.2009 - 02.2013
  • Supervised and coordinated the activities of workers engaged in one or more occupations
  • Interpreted company policies to workers and enforced safety regulations
  • Suggested changes in working conditions and use of equipment to increase efficiency of shop, department, and work crew
  • Analyzed and resolved work problems and assisted workers in solving work problems
  • Successfully managed a 7-person team in running a retail operation
  • Trained new workers
  • Conferred with other supervisors to coordinate activities of individual departments
  • Responsible for opening/closing of the store, bank deposits, paperwork, and unloading of truck
  • Performed activities of the workers supervised, when needed.

Telemarketer

JBL Resources
07.2002 - 05.2003
  • Microsoft skills
  • Answer telephone calls from potential customers who are responding to advertisements Contact customers to follow up on initial interaction
  • Handled telephone calls to prospective customers and provided information about company cable products and services
  • Performed outbound telephone calls to prospective customers to identify and create sales opportunities
  • Scheduled appointments for sales representatives and answered telephone calls for potential clients
  • Answered inbound telephone calls from potential customers solicited through advertisements
  • Delivered prepared sales talks describing timeshares in order to persuade potential customers into purchasing them
  • Conduct surveys to obtain information about potential customers while providing excellent customer service skills
  • Updated current and potential customer contact database using company data entry and editing systems
  • Executed daily operations of calling potential customers, advertising, and questioners
  • Performed approximately 200 outbound calls to potential customers regarding presidential candidates campaign development
  • Demonstrated exceptional sales ability and strong interpersonal skills with a persuasive, positive, and confident approach
  • Scheduled appointments for sales representatives to meet with prospective customers
  • Achieved sales targets on a month-by-month basis

Housekeeping

Travel Lodge Inn
02.1998 - 09.1999
  • As housekeeper in Motel
  • In charge of cleaning hallways, restrooms, stairwells and bedrooms
  • Disinfected (area or item|rooms|bathrooms|counters|equipment)
  • Took out trash
  • Provided friendly service to guests
  • Cleaned windows
  • Helped train new hires
  • Laundry
  • Restock rooms
  • Clean and disinfect all rooms
  • Made beds

Education

High school diploma or GED - undefined

Associate - Business

Warren County Community College

Skills

  • Customer Service Experience (7 years)
  • Shipping (3 years)
  • Receiving (3 years)
  • Microsoft office (5 years)
  • Cashiering (9 years)
  • Telemarketing (2 years)
  • Assembly (2 years)
  • Kitchen Experience (7 years)
  • Housekeeping management (3 years)
  • Front Desk (3 years)
  • Warehouse experience (3 years)
  • Retail Sales (6 years)
  • Inventory Control (3 years)
  • Microsoft Word

Additional Information

  • Authorized to work in the US for any employer

Certification

Area of certification Training - Timeframe

Timeline

Volunteer

The Salvation Army
07.2020 - 10.2022

Crew Member

Burger King
02.2018 - 05.2018

Manager

KFC
10.2017 - 02.2019

Assembler/Packer

ASSEM-PAK
09.2015 - 06.2016

Cashier/Sales Associate

Giant Food
02.2015 - 09.2017

Key Holder/Sales Associate

Lennox Industries
08.2009 - 02.2013

Telemarketer

JBL Resources
07.2002 - 05.2003

Housekeeping

Travel Lodge Inn
02.1998 - 09.1999

High school diploma or GED - undefined

Associate - Business

Warren County Community College

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Dawn Bowker