Dawn Broadley
Houston,TX
Summary
Highly proactive hospitality service professional adept at FOH and BOH operations, with the ability to ensure the success of growing operations. Extensive experience in menu design, creating innovative solutions to food and beverage service challenges and strong organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Key Holder
Eight Row Flint Heights
07.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Helped management plan and serve bar menu exceeding customer expectations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Key Holder
Winnie's Houston
11.2021 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Bartender/Bar Manager
Ladybirds
01.2021 - 11.2021
- Always ensured quality and consistency in service, product and presentation
- Developed wonderful guest relationships and helped with promotions and hosting groups, including our weekly Eagles Nest and South Carolina Gamecocks watch parties
- Kept up with our rotating menu recipes and created productions lists for such
- Upon the departure of the GM, I assumed the roll of interim General Manager
- Continued my Bar Lead duties of inventory and ordering, began to execute payroll and tip check calculations and distribution
- Maintained relationships with reps and vendors
- Learned Toast back end to be able to manipulate the user system daily or weekly, as needed for menu changes and updates.
Bartender/Corporate Market Trainer
Torchy's Tacos
04.2019 - 01.2021
- Began working for the company as a bartender at Minute Maid Park
- On a daily basis, executed fantastic customer service in a non-stop high volume environment
- Promoted to Corporate Trainer, opened the Galleria location and reopened the Rice Village location
- Worked side by side with my NSO training team to ensure excellent knowledgeability of all new employees with an emphasis on bar
- Implemented processes and procedures
- Emphasized menu knowledge and ingredient appreciation
- Educated trainees on the company POS, pouring techniques and quality control in recipe execution
- Assisted management with ordering and par levels.
Assistant General Manager
Dish Society
06.2018 - 02.2019
- Started leadership at the San Felipe location as AGM
- Focused on labor cost management by keeping all scheduled hourly employees under 18%
- Combined with fixed labor costs, maintained an average all-in labor cost of 27%
- Assisted the GM in directing and delegating other management and leaders in the opening of the Heights location
- Developed the beverage program and maintained inventory, par levels and LBW cost
- Instituted a new bar development and training program
- Ensured highest LBW sales percentage in the company
Bartender
One Fifth Houston
12.2016 - 06.2018
- Worked at two of five fine dining concepts, Steak and Romance Languages (French, Italian and Spanish)
- Obtained vast understanding of seasonal menu items, purveyors, product sourcing and ability to translate pertinent insight to guests, elevating each dining experience
- Always improved personal proficiency and educating of other staff members of craft cocktails and spirits
- Appropriately suggested additional items to guests' to increase restaurant sales
- Maintained the utmost cleanliness in compliance with restaurant standards and local, state and federal law.
General Manager
Ritual
08.2016 - 12.2016
- Developed company personnel policies and standard operating procedures
- Completed personnel responsibilities in areas of hiring, training and ongoing development of staff members, including adherence to all applicable labor regulations
- Conducted job analysis and job evaluations, resulting in quality job specifications with great results in expectations
- Monitored food preparations and serving techniques to ensure that proper procedures were followed.
General Manager/Assistant General Manager
Ocean Grille and Beach Bar
10.2014 - 06.2016
- Created initial opening task lists with deadlines for all management
- Utilized HR knowledge in creating new hire and handbook paperwork and policies
- Developed and maintained a staff that provided hospitable, professional service while adhering to standard operating procedures and business initiatives
- Carefully prepared weekly scheduling and payroll to keep up with projected revenue for the week
- Assisted the chef in menu development and food costs.
Education
High School Diploma -
LaMarque High School
La Marque, TX05.2000
No Degree - Education
College of The Mainland
Texas City, TXSkills
- Corporate bookkeeping experience
- Proficient in Toast, Micros, Focus and Aloha POS systems
- Skilled in Microsoft Office
- Strong background in developing new staff and training existing employees
- Experienced in A/P, A/R, HR, Compensation and Compliance
- Labor control
- New store opening experience
Accomplishments
Awarded Greater Houston Restaurant Association Best Margarita 2018
Certification
Texas Manager Food Handler
TABC certified
Languages
Spanish
Professional Working
Timeline
Bartender/Key Holder
Eight Row Flint Heights
07.2022 - Current
Bartender/Key Holder
Winnie's Houston
11.2021 - Current
Bartender/Bar Manager
Ladybirds
01.2021 - 11.2021
Bartender/Corporate Market Trainer
Torchy's Tacos
04.2019 - 01.2021
Assistant General Manager
Dish Society
06.2018 - 02.2019
Bartender
One Fifth Houston
12.2016 - 06.2018
General Manager
Ritual
08.2016 - 12.2016
General Manager/Assistant General Manager
Ocean Grille and Beach Bar
10.2014 - 06.2016
High School Diploma -
LaMarque High School
No Degree - Education
College of The Mainland