Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Brock-Biggs

Meadville,PA

Summary

Personable and driven, bringing deep understanding of customer service and hospitality. Equipped with skills in menu planning and inventory management, ensuring efficient operations. Dedicated to creating welcoming environment that fosters community and repeat business. Knowledgeable Desired Position with proven background in managing and enhancing cafe operations. Successfully led team to deliver exceptional customer service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and vendor negotiations. Professional with deep understanding of cafe operations and management. Proven track record of driving business growth through customer satisfaction, quality service, and efficient processes. Strong focus on team collaboration, fostering positive work environment, and adapting to changing needs. Skilled in inventory management, staff training, and maintaining high standards in food and beverage preparation. Professional in culinary and hospitality industry with history of managing successful cafe operations. Known for driving team collaboration and achieving outstanding results through adaptive leadership. Expertise in customer relations, staff training, and operational efficiency. Talented Owner with excellent marketing, customer service and facility oversight skills and more than Number years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

35
35
years of professional experience

Work History

Market Development Specialist

W.B. Mason Company
05.2024 - Current
  • Increased market share by identifying and targeting new customer segments through tailored marketing campaigns.
  • Provided valuable input on product design improvements based on customer feedback, leading to increased user satisfaction scores.
  • Collaborated with the sales team to develop customized proposals that resulted in winning lucrative contracts.
  • Analyzed market trends to forecast future demands and adjust business strategies accordingly, ensuring continuous growth.

Cafe Owner

Mandelbroks LLC
04.2018 - 09.2025
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Enhanced customer loyalty through exceptional service and consistent product quality.

General Manager/District Manager

Staples
01.2006 - 03.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Retail Store Owner

The Movie Outlet
01.1999 - 12.2005
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
  • Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
  • Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.

Outside Sales Representative

General American Corporation
08.1990 - 08.1997
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.

Education

August 1987 - Interior Design

LaRoche College
Pittsburgh, PA
06.1989

Skills

  • Cold calling
  • Territory management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Detail-oriented
  • Relationship building
  • Sales strategy
  • Financial analysis

Timeline

Market Development Specialist

W.B. Mason Company
05.2024 - Current

Cafe Owner

Mandelbroks LLC
04.2018 - 09.2025

General Manager/District Manager

Staples
01.2006 - 03.2018

Retail Store Owner

The Movie Outlet
01.1999 - 12.2005

Outside Sales Representative

General American Corporation
08.1990 - 08.1997

August 1987 - Interior Design

LaRoche College
Dawn Brock-Biggs