DAWN BROCKMAN
Decatur,AL
Summary
Highly resourceful Sales Professional with a proven track record of leading profit-generating operations and projects through hands-on selling skills, strategic planning and a consistent focus on productivity and revenue growth. Pragmatic Project Manager, instrumental in overseeing projects and organizing resources ensuring on-time and under the budget provision of all deliverables. Influential leader for building and directing high-performance teams while empowering and motivating staff to achieve ambitious company goals. Reputable for driving gains in sales and profit performance through robust sales and merchandising strategies, seamless service delivery, and collaborative approach.
Overview
29
29
years of professional experience
Work History
Licensed Insurance Sales Consultant
Amica Insurance
04.2019 - Current
- Mentored new team members by sharing best practices, providing guidance, and offering ongoing support for their professional development.
- Collaborated with team members to share market insights, develop strategies, and improve overall performance.
- Provided exceptional customer service by responding to inquiries in a timely manner, addressing concerns, and ensuring client satisfaction.
- Managed an extensive portfolio of accounts while ensuring all renewal deadlines were met without lapses in coverage.
- Maintained thorough knowledge of insurance products, industry trends, and regulatory changes to provide accurate information to clients.
- Increased sales by effectively communicating policy benefits and tailoring coverage options to client needs.
- Contributed to agency growth by consistently meeting or surpassing monthly sales goals.
- Implemented effective cross-selling techniques to promote additional products that complemented existing policies for added value.
- Participated in ongoing professional development opportunities such as workshops, conferences, or webinars to stay current on industry updates and best practices.
- Conducted comprehensive risk assessments for prospective clients to determine appropriate coverage levels and premiums.
- Developed customized solutions for businesses through careful evaluation of company risks and requirements.
- Established long-lasting relationships with clients by providing personalized service and maintaining regular contact.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
- Retained existing clients by conducting regular policy reviews and suggesting adjustments based on changing needs or life events.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Analyzed customer needs to provide customized insurance solutions.
- Generated leads through cold-calling, networking and other outreach methods.
General Manager/Shop Owner
MHOR R/C Hobby & Race Track
01.2015 - 04.2019
- Demonstrate leadership capabilities in leading a team to spearhead the daily business operations, including team sales, performance analysis, financial management, and customer service
- Lead the recruitment and orientation of new staff to foster positive attitude toward organizational objectives
- Develop top performing staff by maximizing their potential, evaluating performance and providing constructive feedback to enhance their productivity and efficiency
- Analyze sales statistics to forecast, schedule, and control labor costs while adhering to company policies and procedures
- Encourage teamwork and motivated team members by establishing expectations, tracking results, and sharing the vision
Project/District Manager
Cart Solutions
01.2017 - 01.2018
- Led the staffing for company clients on a project basis, staffing 80-100 reps on weekly basis to fill 200-250 shifts assisting the clients’ management team to streamline their workload
- Oversaw and followed up to ensure the timely presence of onsite crew on a daily basis while resolving any issues and client concerns in a professional manner
- Coordinated the verification and approval of payroll and key time for billing ensuring accuracy and timeliness
- Worked closely with the client’s management team facilitating any last-minute location changes and cover callouts
District Manager
Advantage Solutions
01.2014 - 01.2017
- Spearheaded the district-wide operations for the consumer-packaged goods sales and marketing agency that provides insight-based sales, marketing, and technology solutions
- Oversaw a 12-15 staff across nine different locations working within King Soopers stores for the Denver Metro area
- Led the visual resets, tagging, and auditing of stores’ key company programs with reporting to their parent company (Kroger) on store compliance
- Recognized by the senior leadership and the client for maintaining a well-balanced staff in all stores and completing all activities within projected time frames
- Achieved a 99% completion rate for all weekly projects and a 100% monthly for all assigned locations
Operations Manager
Appliance Factory Outlet
01.2012 - 01.2013
- Oversaw the store-wide operations including employee relations, company’s warranty program oversight, Worker’s Compensation Program and serving as a liaison to the Claims company
- Reported directly to the CEO and COO
- Actively participated in all meetings with the CEO and edited payroll for the company’s 325+ employees
- Effectively organized all day-to-day activities ensuring prompt resolution of all issues related to customers and staff
Manager
Bubba Gump Shrimp Company
01.2007 - 01.2012
- Steered the Front of House operations for the seafood restaurant ensuring seamless service, quality and sales growth
- Conducted a wide range of activities including floor retail visuals, product ordering, inventory, and stock control, maintenance, staffing and all operations in the retail establishment
Store Manager
Aeropostale
01.2006 - 01.2007
Operations Manager
Bed Bath and Beyond
01.2004 - 01.2006
Store Manager
Discovery Channel Stores
01.2003 - 01.2004
Store Manager
Famous Footwear
01.2001 - 01.2003
Store Manager
Warner Bros. Studio Stores
01.1996 - 01.2001
Education
Parkland Community College
Urbana, ILundefined
Danville Area Community College
Danville, ILSkills
- Sales & Revenue Growth
- Key Performance Metrics
- Licensed insurance agent
- Goal oriented
- Client relationship building
- Policy analysis
- Asset protection expertise
- Problem-solving
Timeline
Licensed Insurance Sales Consultant
Amica Insurance
04.2019 - Current
Project/District Manager
Cart Solutions
01.2017 - 01.2018
General Manager/Shop Owner
MHOR R/C Hobby & Race Track
01.2015 - 04.2019
District Manager
Advantage Solutions
01.2014 - 01.2017
Operations Manager
Appliance Factory Outlet
01.2012 - 01.2013
Manager
Bubba Gump Shrimp Company
01.2007 - 01.2012
Store Manager
Aeropostale
01.2006 - 01.2007
Operations Manager
Bed Bath and Beyond
01.2004 - 01.2006
Store Manager
Discovery Channel Stores
01.2003 - 01.2004
Store Manager
Famous Footwear
01.2001 - 01.2003
Store Manager
Warner Bros. Studio Stores
01.1996 - 01.2001
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Danville Area Community College
Parkland Community College
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