Summary
Overview
Work History
Education
Skills
Timeline
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DAWN BROCKMAN

DAWN BROCKMAN

Decatur,AL

Summary

Highly resourceful Customer Service Professional with a proven track record of operations and projects through hands-on selling skills, strategic planning and a consistent focus on productivity and revenue growth. Pragmatic Project Manager, instrumental in overseeing projects and organizing resources ensuring on-time and under the budget provision of all deliverables. Influential leader for building and directing high-performance teams while empowering and motivating staff to achieve ambitious company goals.

Overview

18
18
years of professional experience

Work History

Licensed Insurance Agent- Property and Casualty

Amica Insurance
04.2019 - Current
  • Mentored new team members by sharing best practices, providing guidance, and offering ongoing support for their professional development.
  • Collaborated with team members to share market insights, develop strategies, and improve overall performance.
  • Provided exceptional customer service by responding to inquiries in a timely manner, addressing concerns, and ensuring client satisfaction.
  • Managed an extensive portfolio of accounts while ensuring all renewal deadlines were met without lapses in coverage.
  • Maintained thorough knowledge of insurance products, industry trends, and regulatory changes to provide accurate information to clients.
  • Increased sales by effectively communicating policy benefits and tailoring coverage options to client needs.
  • Contributed to agency growth by consistently meeting or surpassing monthly sales goals.
  • Implemented effective cross-selling techniques to promote additional products that complemented existing policies for added value.
  • Participated in ongoing professional development opportunities such as workshops, conferences, or webinars to stay current on industry updates and best practices.
  • Conducted comprehensive risk assessments for prospective clients to determine appropriate coverage levels and premiums.
  • Established long-lasting relationships with clients by providing personalized service and maintaining regular contact.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
  • Retained existing clients by conducting regular policy reviews and suggesting adjustments based on changing needs or life events.
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Analyzed customer needs to provide customized insurance solutions through inbound and outbound calls.
  • Generated leads through cold-calling, networking and other outreach methods.

General Manager/Shop Owner

MHOR R/C Hobby & Race Track
01.2015 - 04.2019
  • Demonstrate leadership capabilities in leading a team to spearhead the daily business operations, including team sales, performance analysis, financial management, and customer service
  • Lead the recruitment and orientation of new staff to foster positive attitude toward organizational objectives
  • Develop top performing staff by maximizing their potential, evaluating performance and providing constructive feedback to enhance their productivity and efficiency
  • Analyze sales statistics to forecast, schedule, and control labor costs while adhering to company policies and procedures
  • Encourage teamwork and motivated team members by establishing expectations, tracking results, and sharing the vision

Project/District Manager

Cart Solutions
01.2017 - 01.2018
  • Led the staffing for company clients on a project basis, staffing 80-100 reps on weekly basis to fill 200-250 shifts assisting the clients’ management team to streamline their workload
  • Oversaw and followed up to ensure the timely presence of onsite crew on a daily basis while resolving any issues and client concerns in a professional manner
  • Coordinated the verification and approval of payroll and key time for billing ensuring accuracy and timeliness
  • Worked closely with the client’s management team facilitating any last-minute location changes and cover callouts

District Manager

Advantage Solutions
01.2014 - 01.2017
  • Spearheaded the district-wide operations for the consumer-packaged goods sales and marketing agency that provides insight-based sales, marketing, and technology solutions
  • Oversaw a 12-15 staff across nine different locations working within King Soopers stores for the Denver Metro area
  • Led the visual resets, tagging, and auditing of stores’ key company programs with reporting to their parent company (Kroger) on store compliance
  • Recognized by the senior leadership and the client for maintaining a well-balanced staff in all stores and completing all activities within projected time frames
  • Achieved a 99% completion rate for all weekly projects and a 100% monthly for all assigned locations

Operations Manager

Appliance Factory Outlet
01.2012 - 01.2013
  • Oversaw the store-wide operations including employee relations, company’s warranty program oversight, Worker’s Compensation Program and serving as a liaison to the Claims company
  • Reported directly to the CEO and COO
  • Actively participated in all meetings with the CEO and edited payroll for the company’s 325+ employees
  • Effectively organized all day-to-day activities ensuring prompt resolution of all issues related to customers and staff

Manager

Bubba Gump Shrimp Company
01.2007 - 01.2012
  • Steered the Front of House operations for the seafood restaurant ensuring seamless service, quality and sales growth
  • Conducted a wide range of activities including floor retail visuals, product ordering, inventory, and stock control, maintenance, staffing and all operations in the retail establishment

Education

Parkland Community College
Urbana, IL

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Danville Area Community College
Danville, IL

Skills

  • Sales & Revenue Growth
  • Key Performance Metrics
  • Licensed insurance agent
  • Goal oriented
  • Client relationship building
  • Policy analysis
  • Asset protection expertise
  • Problem-solving

Timeline

Licensed Insurance Agent- Property and Casualty

Amica Insurance
04.2019 - Current

Project/District Manager

Cart Solutions
01.2017 - 01.2018

General Manager/Shop Owner

MHOR R/C Hobby & Race Track
01.2015 - 04.2019

District Manager

Advantage Solutions
01.2014 - 01.2017

Operations Manager

Appliance Factory Outlet
01.2012 - 01.2013

Manager

Bubba Gump Shrimp Company
01.2007 - 01.2012

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Danville Area Community College

Parkland Community College

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