Dawn Brooks
San Diego,CA
Summary
Responsible Cashier Sales Associate proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Versatile Cashier with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Shell Gas Station
07.2024 - Current
- Led daily operations to improve team performance and achieve departmental goals.
- Developed training programs for new staff, enhancing onboarding efficiency and knowledge retention.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Coordinated scheduling and resource allocation to ensure seamless workflow across the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Cashier Sales Associate
Edible Arrangements
02.2019 - Current
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Learned food prep positions and provided backup at key times
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Answered questions about store policies and concerns to support positive customer experiences
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Entered all sales into cash register to record purchases
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Used POS system to enter orders, process payments, and issue receipts
Beverage Hostess
Sea World
09.2018 - 11.2019
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Checked identification to enforce age requirement for alcoholic beverages
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Checked guests' identification before serving alcoholic beverages
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
Ticket Seller
San Diego County Fair
05.2019 - 07.2019
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Slot Server
Sycuan Casino
06.2018 - 08.2018
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Provided attentive service and proactively assessed guest needs
- Monitored dining room inventory and replenished as necessary
- Greeted customers and answered any questions
- Ensured exceptional guest experiences through attentive service
Education
High School Diploma -
Morse High School
San Diego, CASkills
- Organized
- Excellent multi-tasker
- Cash drawer balancing
- Credit and cash transactions
- Telephone Skills
- Listening
- Communication Skills
- Customer Service
- ID verification
- Customer assistance
- Cash handling accuracy
- Time management
- Organizational Skills
- Work Area Maintenance
- Building Effective Relationships
Timeline
Assistant Manager
Shell Gas Station
07.2024 - Current
Ticket Seller
San Diego County Fair
05.2019 - 07.2019
Cashier Sales Associate
Edible Arrangements
02.2019 - Current
Beverage Hostess
Sea World
09.2018 - 11.2019
Slot Server
Sycuan Casino
06.2018 - 08.2018
High School Diploma -
Morse High School
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