Dawn Brown
Houston,TX
Summary
Experienced Patient Scheduler with over a decade of expertise in fast-paced medical environments. Skilled in managing comprehensive appointment systems, ensuring efficient patient flow, and maintaining high levels of patient satisfaction. Adept at handling sensitive information with confidentiality and providing thorough instructions to patients preparing for medical procedures.
Overview
32
32
years of professional experience
Work History
Patient Scheduler
Memorial Neurological Association
Houston, TX
03.2022 - Current
- Managed incoming calls, efficiently scheduling and adjusting appointments to meet patient needs.
- Performed data entry tasks related to patient demographics and billing information.
- Scheduled new and existing patients as walk-ins or by phone.
- Instructed patients regarding how to prepare for appointments.
- Followed up with patients and confirmed appointments.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
NTW Senior Scheduler
Houston Methodist Clear Lake Hospital
Houston, TX
02.2014 - 02.2022
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Instructed patients regarding how to prepare for appointments.
- Performed data entry tasks related to patient demographics and billing information.
- Recognized for leading patient call productivity, ensuring swift and effective service.
Scheduler
Christus Health St John Hospital
Houston, TX
02.2012 - 02.2014
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Instructed patients regarding how to prepare for appointments.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Created and maintained scheduling manual
Scheduler
TRA Medical Imaging
Tacoma, WA
03.2009 - 10.2010
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Instructed patients regarding how to prepare for appointments.
- Performed coordination of appointments for six locations across three partner facilities
- Achieved second highest productivity rating in patient call handling
Veterinary Receptionist
Edmonds Westgate Veterinary Hospital
Edmonds, WA
05.2008 - 10.2008
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Cleaned and sterilized exam rooms between appointments.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
Patient Care Representative
Group Health Cooperative
Redmond, WA
09.2001 - 09.2007
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Answered and directed incoming calls using multi-line telephone system.
- Obtained and maintained statistical data for mobile MRI unit to secure budgeting approval for opening an additional location.
- Developed and managed a comprehensive MRI scheduling manual
Veterinary Assistant
Banfield The Pet Hospital
Seattle, WA
05.1999 - 10.2000
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Ensured that cages were kept clean at all times.
Medical Office Assistant
Northwest Eye Center
Seattle, WA
12.1992 - 10.1995
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Entered Accounts Payable data
Education
Associate of Arts - General Studies
Edmonds Community College
Lynnwood, WA06-1997
Skills
- Appointment Scheduling
- Multi-Line Phone Systems
- Strong Organization
- Medical Terminology
- Educating patients
- Confidentiality
- Patient Registration
- Insurance knowledge
- Patient Care
- Effective Communication
- Time Management
- Detail-Oriented
Timeline
Patient Scheduler
Memorial Neurological Association
03.2022 - Current
NTW Senior Scheduler
Houston Methodist Clear Lake Hospital
02.2014 - 02.2022
Scheduler
Christus Health St John Hospital
02.2012 - 02.2014
Scheduler
TRA Medical Imaging
03.2009 - 10.2010
Veterinary Receptionist
Edmonds Westgate Veterinary Hospital
05.2008 - 10.2008
Patient Care Representative
Group Health Cooperative
09.2001 - 09.2007
Veterinary Assistant
Banfield The Pet Hospital
05.1999 - 10.2000
Medical Office Assistant
Northwest Eye Center
12.1992 - 10.1995
Associate of Arts - General Studies
Edmonds Community College
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