Dawn Brown, MS, MBA, LMHCA, MHP, SUDP-T
Spokane Valley,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focusing on Client in many vulnerable situation 25 years of experience in management of intensive treatments facilities for adult and children with co-occurring conditions, group homes, residential treatment, and other vulnerable clients in the community. Successful in lending expertise to improve delivery of care. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Mental Health Therapist
American Behavioral Health Services
05.2022 - Current
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Documented client progress in confidential files.
- Utilized techniques to support clients in meeting therapeutic goals.
- Performed client assessments and developed treatment plans.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Completed one-on-one counseling with broad range of clients suffering from mood disorders diseases and issues.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Managed caseload of 25 patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
Program Manager
ResCare DBA Creative Living Services
04.2018 - 04.2022
- Work independently and facilitate project teams to increase and sustain improved service delivery through collaborative design and implementation processes supported by evidence-based research and evaluation methodologies.
- Support quality improvement initiatives and provide expertise in the development of clinical outcome measures
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
- Identified community resources to support clients.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for 20 clients.
- Visited homes and agencies to provide support and case management services to clients.
- Disposed personal biases and remained open and empathetic when designing client service plans.
- Navigated cultural barriers conflicting with western medical practices to provide support relevant to each individual.
- Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support.
- Referred clients and researched services that provided for individual needs and determined best options based on need and location.
- Designed programs to supplement services provided by partner organizations and bridge gaps in care.
Regional Director of Operations
Community Access Services
04.2016 - 04.2018
- Oversee operations for the Portland metro areas intensive medical community-based programs, case management, including supervising managers and staff; providing budget and financial oversight to programs; ensuring compliance with OARs, agency policies, and agency philosophy of care
- Ensuring ISPs, financial safeguards, conduct interviews with alleged perpetrators, collect and evaluate relevant information to make decisions related to investigation, services and outcomes, provide client advocacy, consultation, networking, family support and crisis intervention,
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
Assistant Director
Albertina Kerr Centers
12.2013 - 04.2016
- Overseen operations from Washington county to Multnomah county children group homes including supervising managers, training staff; case management, providing budget and financial oversight to programs; conduct interviews with alleged perpetrators, collect and evaluate relevant information to make decisions related to investigation
- Provide client advocacy, consultation, networking, family support and crisis intervention, coordinate with law enforcement, judicial entities, families, facilities, local office staff, other regional offices and community agencies/partners regarding needs of clients served
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Area Director
Mentor Oregon
04.2001 - 12.2013
- Provided 24 hours of support and services in a family home, but not in the home of the parent or guardian
- Certified and trained foster families assist children with their daily living activities, providing supervision and guidance in a nurturing setting to maintain the child's health and safety while working to increase levels of self-confidence and independence
- Services are planned, delivered, and supervised within a framework of maintaining and improving child health and safety while increasing each child's level of independence and self-confidence
- Support children in their treatment, school programs, adult transition planning, and, when it is a part of the child's individual plan, preserving connection with their families.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Established strong relationships with key stakeholders, improving client satisfaction and driving repeat business.
Education
No Degree - Clinical Mental Heath Counselor Intership
Excelsior Wellness Center
Spokane, WAMaster of Science - Clinical Mental Health Counseling, Trauma And Crisis & Addiction Counseling
Walden University
05.2022
MBA - Business Administration
University of Phoenix
2012
BS CJA - Criminal Justice Administration
University of Phoenix
Oregon2011
Skills
- Therapist Collaboration
- Reading Comprehension
- Mood Disorders
- Team Meetings
- Professional Relationships
- Mental Health Support
- Psychological Testing
- Relationship Issues Management
- Patient Consultations
- Patient Consultations
- Group and Individual Sessions
- Social Perceptiveness
Accomplishments
I had the opportunity to serve my country, during service I was awarded the Combat Action Badge and the Army Accommodation Medal in Operation Iraqi Freedom (OIF 2009-2010).
Certification
PROFESSIONAL DEPRESSION COUNSELING DIPLOMA
PROFESSIONAL PTSD COUNSELING DIPLOMA
GRIEF & BEREAVEMENT COUNSELING CERTIFICATE
INFECTION CONTROL: ESSENTIAL PRINCIPLES, WASHINGTON
BLOOD BOURN PATHOGENS
CPR AND FIRST AID
CERTIFICATION OF COMPLETION ON COVID-19 DISEASE
TF-CBT CERTIFICATION
Affiliations
NPI #: 1730764465
Nursing Assistant Registered- # NA 0009315
Mental Health Professional (since 2022)
Mental Health Counselor Associate - # MC 61310536
Agency Affiliated Counselor - # CG 61158340
Certified Trauma Professional - # 389565
Occurrence Professional Liability Insurance- Policy Number: 188711433
·
Timeline
Mental Health Therapist
American Behavioral Health Services
05.2022 - Current
Program Manager
ResCare DBA Creative Living Services
04.2018 - 04.2022
Regional Director of Operations
Community Access Services
04.2016 - 04.2018
Assistant Director
Albertina Kerr Centers
12.2013 - 04.2016
Area Director
Mentor Oregon
04.2001 - 12.2013
No Degree - Clinical Mental Heath Counselor Intership
Excelsior Wellness Center
Master of Science - Clinical Mental Health Counseling, Trauma And Crisis & Addiction Counseling
Walden University
BS CJA - Criminal Justice Administration
University of Phoenix
PROFESSIONAL DEPRESSION COUNSELING DIPLOMA
PROFESSIONAL PTSD COUNSELING DIPLOMA
GRIEF & BEREAVEMENT COUNSELING CERTIFICATE
INFECTION CONTROL: ESSENTIAL PRINCIPLES, WASHINGTON
BLOOD BOURN PATHOGENS
CPR AND FIRST AID
CERTIFICATION OF COMPLETION ON COVID-19 DISEASE
TF-CBT CERTIFICATION
MBA - Business Administration
University of Phoenix
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