Dawn Burns

• Assisted clients during major life events, such as retirement planning or wealth transfer, preserving financial stability throughout transitions.
• Educated prospective clients about the benefits of working with a Registered Representative, converting leads into loyal customers over time.
• Improved operational efficiency by implementing new ideas and streamlined daily processes.
• Organized new accounts and updated existing ones with current personal and business information.
• Provided financial reports and interpreted financial information while recommending further courses of action.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Handled customer complaints quickly and professionally, restoring customer confidence, and loss of business, while enhancing the overall customer experience.
• Processed applications, maintenance, deposits and withdrawals for investment clients.
• Professional Development - ongoing participation in educational & training opportunities, reading professional publications, and maintaining personal networks.
• Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
• Enforced operational policies and procedures to maintain efficient and effective accounting operations.
• Developed strong relationships with clients, leading to increased referrals and business growth.
• Delivered exceptional customer service, addressing client concerns promptly and effectively resolving issues and developed strategic plans for day-to-day financial operations.
• Enhanced client satisfaction by providing personalized financial planning services.
• Implemented cost-saving measures without compromising quality or customer satisfaction levels.
• Evaluated and approved investment entries, helping to keep accounts current and accurate.
• Provided guidance on tax planning strategies, maximizing deductions and minimizing liabilities for clients.
• Prepared comprehensive financial reviews for high-net-worth individuals, identifying opportunities for wealth preservation and growth.
• Utilized financial software to prepare consolidated financial statements and quarterly reviews.
• Supported financial director with special projects and additional job duties.

• Coordinated workshops on personal finance topics to educate community members about effective money management practices.
• Built strong relationships with clients through consistent communication and exceptional customer service.
• Reviewed existing client portfolios, identifying opportunities for diversification and risk mitigation.
• Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
• Expanded client base through targeted marketing efforts and referrals from satisfied customers.
• Collaborated with team members to develop strategies for optimizing client portfolios and managing risk.

Stayed home to raise my family.