Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Butler

Newton Falls

Summary

Offering strong attention to detail and training others to succeed in their position, eager to learn and grow within this environment. Brings understanding of patient care principles and ability to effectively manage patient interactions and support. Ready to use and develop communication and interpersonal skills in Associate Manager role.

Overview

29
29
years of professional experience

Work History

Patient Engagement Specialist Trainer

Cardiac RMS
10.2023 - Current
  • Provided ongoing training and mentorship to new Patient Engagement Specialists, ensuring consistent quality of care and learning of new processes.
  • Supported Management by auditing and helping in clinics alongside the PES Team.
  • Updated training documents with support of Associate Managers.
  • Provided ongoing refreshers to all PES Team Members.
  • Helped establish and train a new non-wireless patient workflow.

Patient Engagement Specialist

Cardiac RMS
10.2022 - 02.2023
  • Called patients across multiple clinics to inform them of heart monitor or application disconnection.
  • Assisted patients to connect monitors across 4 vendor sites.
  • Completed tasks to support patient clinics including, calling, obtaining transmissions, enrolling, releasing patients with remote heart monitors.

Fulfillment Center Team Member/Receptionist

AVI Foodsystems
09.2000 - 10.2022
  • Maintained Fulfillment Center company tracking systems based in Excel.
  • Maintained shared FedEx tracking systems and assisted to send FedEx orders to remote field locations.
  • Delivered and accepted confidential documents and mail.
  • Helped fulfill company wide print shop requests/print orders.
  • Helped answer and transfer company calls on a multi line phone system.
  • Welcomed visitors into company lobby making sure they were signed in and out accordingly.
  • Helped reserve company cars for company-wide travel.
  • Completed opening and forwarding company daily post office mail.
  • Completed Accounts Receivable tasks of depositing checks and running tapes for 300 plus daily checks received.
  • Assisted in accepting and sending office and fulfillment supply orders to Headquarters and field locations.
  • Assisted with Managerial duties when Department Manager was on medical leave.
  • Assisted in training new Team Members as needed.

Payroll Clerk

AVI Foodsystems
05.1996 - 08.2000
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or new job description.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Education

General Studies

Clarks Summit University
Clarks Summit, PA

Skills

    I have years of on the job skills that I learned when working in a Headquarters office setting for 20 plus years I am familiar with Word, Excel, and Microsoft software I am able to multi-task well and enjoy setting and accomplishing personal goals in my occupation I strive to train others in a way that will set them up for success and have all the tools that they need to succeed in their job description

Timeline

Patient Engagement Specialist Trainer

Cardiac RMS
10.2023 - Current

Patient Engagement Specialist

Cardiac RMS
10.2022 - 02.2023

Fulfillment Center Team Member/Receptionist

AVI Foodsystems
09.2000 - 10.2022

Payroll Clerk

AVI Foodsystems
05.1996 - 08.2000

General Studies

Clarks Summit University

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Dawn Butler