Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Caballero

Avondale,Arizona

Summary

Adept at bakery equipment and renowned for exceptional customer service, I significantly enhanced bakery sales and customer loyalty at Sam's Club. My expertise in food preparation and proactive approach in customer satisfaction led to a noticeable increase in repeat business. Skilled in fostering team efficiency, my contributions were pivotal in streamlining operations and elevating the customer experience.

Knowledgeable Sales Associate with solid background in bakery operations and customer service. Consistently ensured product quality and handled inventory management efficiently. Demonstrated proficiency in maintaining clean work environment and assisting team members with daily tasks.

Bakery professional prepared for this role with hands-on experience in product preparation and customer interaction. Proven track record of maintaining high standards and adapting to fast-paced environments. Known for strong teamwork and reliability, with skills in inventory management and food safety protocols.

Reliable and upbeat Sales Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Associate position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Bakery Clerk

Sam's Club
08.2024 - 02.2025
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Inspected goods to establish accurate pricing and labeling.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Supported special events by preparing custom orders according to client specifications and time constraints.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Managed inventory, reducing waste by closely monitoring sell-by dates and customer demand.
  • Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
  • Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
  • Assisted in developing seasonal promotions, attracting more customers during peak holiday seasons.
  • Implemented creative merchandising strategies, boosting visibility and appeal of bakery items.
  • Conducted regular quality checks, maintaining high standards and minimizing customer complaints.
  • Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
  • Demonstrated proficiency in using bakery equipment safely and efficiently, minimizing downtime and accidents.
  • Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Floor Associate Cashier

Culver's Restaurant
12.2023 - 04.2024
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Developed strong cooperative relationships with coworkers and managers.

Retail Sales Associate Cashier

Big 5 Sporting Goods
01.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced team productivity by streamlining communication and implementing efficient task management systems.
  • Resolved issues quickly to maintain productivity goals.
  • Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted customers in selecting merchandise best suited to needs.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Monitored and verified merchandise for proper prices and labels.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.

Bakery Clerk

Frys Food
06.2021 - 03.2022
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Inspected goods to establish accurate pricing and labeling.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Supported special events by preparing custom orders according to client specifications and time constraints.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Managed inventory, reducing waste by closely monitoring sell-by dates and customer demand.
  • Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
  • Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
  • Assisted in developing seasonal promotions, attracting more customers during peak holiday seasons.
  • Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
  • Improved efficiency by organizing storage area for easy access to frequently used ingredients and supplies.
  • Ensured freshness and quality of baked goods on display, leading to consistent customer compliments on product excellence.
  • Provided exceptional customer service by quickly and accurately fulfilling special orders, increasing repeat business.
  • Collaborated with bakery team to introduce new, healthy baking options, responding to customer health trends.
  • Implemented creative merchandising strategies, boosting visibility and appeal of bakery items.
  • Adapted quickly to new bakery recipes and presentation styles, keeping product offering fresh and exciting.
  • Conducted regular quality checks, maintaining high standards and minimizing customer complaints.
  • Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
  • Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
  • Demonstrated proficiency in using bakery equipment safely and efficiently, minimizing downtime and accidents.
  • Streamlined baking schedule to meet peak customer times, ensuring availability of fresh products throughout day.
  • Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
  • Reduced energy consumption by optimizing use of ovens and refrigeration units during off-peak hours.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Floor Associate Cashier

Fresh N Easy
11.2017 - 02.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Stocker Team Associate

Target
11.2015 - 05.2017
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted store customers and discussed needs.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Managed timely and effective replacement of damaged or missing products.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Checked product levels and recommended new purchases.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Created appealing displays for routine arrangements and special promotions.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Collaborated with cross-functional teams to complete projects on time and under budget.
  • Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted customers in selecting merchandise best suited to needs.
  • Assisted with inventory counts and stocking of merchandise.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Monitored and verified merchandise for proper prices and labels.

Server

Dino's Greek & Italian Grill
01.2014 - 05.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Captain

Buffalo Wild Wings
08.2012 - 05.2014
  • Trained new servers on restaurant procedures, menu items, and customer service standards.
  • Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
  • Ensured compliance with food safety regulations by monitoring proper food handling practices among staff members.
  • Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
  • Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
  • Maintained a clean and welcoming dining environment for guests, ensuring positive experiences and return visits.
  • Collaborated with management to develop strategies for increasing repeat business from satisfied customers.
  • Increased teamwork amongst servers through consistent communication and support during shifts.
  • Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
  • Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
  • Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
  • Enhanced customer satisfaction by delivering exceptional service and timely assistance.
  • Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

NYPD Pizza
02.2011 - 06.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Streamlined order-taking process to minimize wait times for diners.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

High School Diploma - Physcholigy

Silver Creek High School
San Jose

Physcholigy

San Jose Community College
San Jose

Skills

  • Customer service
  • Food preparation
  • Bakery equipment knowledge
  • Customer satisfaction

Timeline

Bakery Clerk

Sam's Club
08.2024 - 02.2025

Sales Floor Associate Cashier

Culver's Restaurant
12.2023 - 04.2024

Retail Sales Associate Cashier

Big 5 Sporting Goods
01.2023 - 06.2023

Bakery Clerk

Frys Food
06.2021 - 03.2022

Sales Floor Associate Cashier

Fresh N Easy
11.2017 - 02.2018

Stocker Team Associate

Target
11.2015 - 05.2017

Server

Dino's Greek & Italian Grill
01.2014 - 05.2014

Server/Captain

Buffalo Wild Wings
08.2012 - 05.2014

Server

NYPD Pizza
02.2011 - 06.2013

High School Diploma - Physcholigy

Silver Creek High School

Physcholigy

San Jose Community College

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Dawn Caballero