Summary
Overview
Work History
Skills
Timeline
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Dawn Campbell

Greenfield,OH

Summary

Adept at managing office operations and patient coordination, I significantly enhanced workflow efficiency at Ensemble. My expertise in HIPAA compliance and exceptional organizational skills ensured high levels of patient satisfaction and data accuracy. Proven ability to prioritize urgent cases and streamline scheduling processes showcases my comprehensive skill set and dedication to operational excellence.

Overview

21
21
years of professional experience

Work History

Registration Scheduler

Ensemble
Washington Court House, OH
11.2022 - 01.2025
  • Processed payments from patients at time of service according to established protocols.
  • Routed calls and correspondence to appropriate medical staff.
  • Managed waiting lists for appointments, ensuring urgent cases were prioritized.
  • Provided support to providers with scheduling issues or questions regarding patient eligibility or insurance coverage.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Reviewed and updated patient demographic information in the database, ensuring accuracy and completeness of data entry.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Assisted in maintaining compliance with HIPAA rules by keeping confidential information secure.
  • Reviewed insurance information with patients and processed copays.
  • Greeted patients and guests upon entering lobby areas.
  • Assisted with customer requests and answered questions to improve satisfaction.

Office Manager

Sunrise Cooperative
Fremont, OH
08.2003 - 09.2022
  • Produced thorough, accurate and timely reports of project activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained filing system for records, correspondence and other documents.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed files and records to obtain information and respond to requests.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed and implemented office policies and procedures.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Monitored inventory levels and placed orders when needed.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Skills

  • Exceptional organization
  • HIPAA compliance
  • Reception oversight
  • Scheduling expertise
  • Multi-line telephone system control

Timeline

Registration Scheduler

Ensemble
11.2022 - 01.2025

Office Manager

Sunrise Cooperative
08.2003 - 09.2022

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Dawn Campbell