Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Community Service
Qualifications
Languages
Timeline
Work Availability
Accomplishments
Work Preference
Quote
Software
Interests
AssistantManager
Dawn Campbell

Dawn Campbell

Guidance Counselor
Orlando,Florida

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Guidance Counsellor

Albert Town High
11.2018 - 07.2024

Provide individual and group counseling to students facing academic, social, or educational challenges. Develop and implement intervention plans to support students' needs. Organize and conduct workshops and collaborate with teachers, parents, and the community to support students' development.

  • Analyzed student academic records to assess educational and career goals.
  • Planned and promoted career planning presentations, work experience programs and career workshops.
  • Identified and addressed concerns of incoming students and parents.
  • Supported students transitioning between grade levels by working with teachers to develop effective transition plans aimed at minimizing potential challenges during adjustment periods. Additionally, managed several calls, emails, and faxes per day.

Customer Service Representative

Trelawny Cooperative Credit Union
08.2018 - 07.2021
  • Chairman of the Supervisory Committee
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Guidance Counsellor

Wait-A-Bit All Age School
01.2013 - 10.2018

Provide individual and group counseling to students facing academic, social, or educational challenges. Develop and implement intervention plans to support students' needs. Organize and conduct workshops and collaborate with teachers, parents, and the community to support students' development.

Education

Master of Arts - Counselling Psychology

Caribbean Graduate School of Theology
Jamaica
01.2026

Bachelor of Arts - Psychology

International University of The Caribbean
Jamaica
01.2015

Diploma - Guidance and Counselling

Sam Sharpe Teachers’ College
Jamaica
01.2011

Certificate - Secretarial Studies

Brown’s Town Community College
Jamaica
05.2002

Skills

  • Good communication skills
  • Computer literate
  • Mediation and crisis intervention
  • Maintaining confidentiality
  • Counseling
  • Conflict resolution
  • Critical thinking
  • Customer service
  • Active listening
  • Problem resolution
  • Client relations
  • Paperwork processing
  • Microsoft PowerPoint
  • Staff training

Hobbies and Interests

Reading Psychology Books, Socializing with people from different cultural backgrounds

Community Service

Justice of the Peace, Sign legal documents and other relevant information to make an inform decision

Qualifications

  • Caribbean Graduate School of Theology- Masters of Art in Counselling Psychology- Pending
  • International University of the Caribbean- Bachelors of Art in Psychology
  • Sam Sharpe Teachers’ College- Diploma in Guidance and Counselling
  • Brown’s Town Community College - Certificate in Secretarial Studies

Languages

English
Full Professional

Timeline

Guidance Counsellor

Albert Town High
11.2018 - 07.2024

Customer Service Representative

Trelawny Cooperative Credit Union
08.2018 - 07.2021

Guidance Counsellor

Wait-A-Bit All Age School
01.2013 - 10.2018

Master of Arts - Counselling Psychology

Caribbean Graduate School of Theology

Bachelor of Arts - Psychology

International University of The Caribbean

Diploma - Guidance and Counselling

Sam Sharpe Teachers’ College

Certificate - Secretarial Studies

Brown’s Town Community College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised a team of 70 staff members.
  • Contributed policy amendments and online code of conduct to the new student handbook in 2013 in two months.

Work Preference

Work Location

Remote

Important To Me

Career advancementPersonal development programsWork from home option

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Multitasking

Interests

Community involvement and travelling

Dawn CampbellGuidance Counselor