Dawn Cannon
Chesapeake,VA
Summary
Experienced professional seeking opportunities to contribute independently and within a well-developed team. Committed to utilizing existing skills while continuously acquiring new ones to cultivate and nurture healthy working relationships. Aspiring to work behind the scenes in either a remote or office setting that aligns with my introverted nature, enabling effective leverage and strong work ethic.
Overview
20
20
years of professional experience
Work History
Office Manager
ASD
08.2022 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records for multi-million dollar practice.
- Provide exceptional customer service.
- Maintain patient records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamline office operations by implementing efficient filing systems and organizational strategies.
- Assist in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into our team dynamic.
- Serve as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitate smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Support department heads in accomplishing their goals through diligent administrative assistance.
- Develop comprehensive policy manuals outlining procedures and guidelines.
- Handle sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Develop and enforced office policies that aligned with company values and maintaining compliance.
Insurance Coordinator
Advanced Sedation Dentistry
01.2018 - 01.2022
- Insurance coordinator 2018-2022 to Office Manager 2022-Current
- Revamped the insurance coordinator role, how the practice received data, implemented and educate the patient, for positive, successful acceptance rate of treatment plans.
Share Owner
ReStore Dental of Hampton Roads
01.2022 - Current
- Work as SME, both remotely and in office to assure accounts are noted correctly for billing and claims submission for outside contracted team
- Review policies and help train staff.
Transition Position
Jamie Olivera DDS
01.2017 - 01.2018
- Practice was sold by previous employer
- Assisted in transition for continuity of care and practice systems.
Chair-side Assistant
Ronald Lynch DDS
01.2008 - 01.2017
- Filled in to help restructure and train other dental assistant candidates
- Once stable team in place, took position of Office Manager to maintain effective systems, due to relationships built both with team, and patients.
Dental Coordinator
Chesapeake Care
01.2005 - 01.2017
- Coordinate volunteer dentist, volunteer hygienist, volunteer dental assistants, volunteer admin support, dental students, dental assistant students to provide services for patients of Non profit (501c3) company.
- Also coordinated events, and dental access days for more people in need to receive services.
Education
TMD Therapist - Dental TMD
TruDenta
Florida01.2014
Expanded Functions Dental Assistant -
Concorde Career Institute
Jacksonville, FL01.1997
Skills
- Office Management
- Create Coverage tables for Insurance
- Proficient in Dental software's Dentrix Ascend
- Insurance Verification
- Problem-solving
- Dental Coding
- Write/Implement Protocols
- 4-handed dentistry experience
- Billing and Claims
- Build Insurance Plans
- Organization
- Treatment Plan Presentation/Case acceptance
- Relationship Building
- Customer Relations
- Client Service
- Project Management
- Consulting
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Effective leader
- Goal Setting
- Quality Assurance
- Customer Retention
- Employee Relations
- Staff training/development
- Customer Service
- Organizational Skills
- Data Entry
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Account Reconciliation
- Credit and collections
- Mail handling
- Employee Supervision
- Supply Management
- Training and coaching
- Policy Implementation
- Workflow Optimization
- Documentation expertise and management
- Policy and procedure modification
- Information Protection
- Technical Support
- Professional and Courteous
Timeline
Office Manager
ASD
08.2022 - Current
Share Owner
ReStore Dental of Hampton Roads
01.2022 - Current
Insurance Coordinator
Advanced Sedation Dentistry
01.2018 - 01.2022
Transition Position
Jamie Olivera DDS
01.2017 - 01.2018
Chair-side Assistant
Ronald Lynch DDS
01.2008 - 01.2017
Dental Coordinator
Chesapeake Care
01.2005 - 01.2017
TMD Therapist - Dental TMD
TruDenta
Expanded Functions Dental Assistant -
Concorde Career Institute
Similar Profiles
Claudia GeczyClaudia Geczy
Internship Student at ASDInternship Student at ASD
Terri HullTerri Hull
Call Specialist at ASDCall Specialist at ASD
Denise RayDenise Ray
Teacher/ASD at ASDTeacher/ASD at ASD