Dawn Cantrell
Azle,TX
Summary
Dynamic General Manager at Windriver Management with a proven track record in driving revenue growth and enhancing team performance. Skilled in operations management and problem resolution, I successfully implemented strategies that increased profitability while fostering a collaborative work environment. Adept at marketing and team building, I prioritize organizational success and employee satisfaction.
Customer-oriented General Manager with over 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
General Manager
Windriver Management
04.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Property Manager
Exponential Property Group
06.2019 - 03.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Collected and maintained careful records of rental payments and payment dates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
Property Manager
Quality Estates
05.2000 - 06.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
No Degree - Business
Pima Community College
Tucson, AZ05-1987
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Verbal and written communication
- Deadline oriented
- Reapage onesite
- Bluemoon
- MRI
- Yardi
- Excel
Awarded Best Senior Living Senior Community in Texas by U.S. & World Report
2023 Top NOI Performance
2023 Highest Average Census
2024 Highest Resident Satisfaction 2nd place
2024 Highest Operating Margin IL @ 70%
2024 Highest in Occupancy @ 100%
Timeline
General Manager
Windriver Management
04.2021 - Current
Property Manager
Exponential Property Group
06.2019 - 03.2021
Property Manager
Quality Estates
05.2000 - 06.2018
No Degree - Business
Pima Community College
Similar Profiles
Justin SniderJustin Snider
Grounds Crew Member at WindRiver Lakefront & Golf CommunityGrounds Crew Member at WindRiver Lakefront & Golf Community
Dogaru FlorinDogaru Florin
Member of Technical Staff at WindRiverMember of Technical Staff at WindRiver
ENZO DARÍO QUESADA ROJASENZO DARÍO QUESADA ROJAS
SOFTWARE DEVELOPER IN CLOUD at WINDRIVERSOFTWARE DEVELOPER IN CLOUD at WINDRIVER