Dawn Card
Cashier
Elkton,MD
Summary
Dynamic cashier with proven expertise at Wawa, excelling in cash handling and customer service. Enhanced customer loyalty through personalized interactions and efficient transaction processing. Recognized for maintaining a balanced cash drawer and resolving issues with patience and professionalism, contributing to a positive shopping experience and increased sales.
Overview
2
2
years of professional experience
Work History
Cashier
Wawa
06.2018 - 06.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Increased sales of promotional items by informing customers about current offers.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Old Mill High School
Crownsville, MD06.1989
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Payment collection
POS systems
Product restocking
Product recommendations
Drawer balancing
Returns processing
Customer service excellence
Patience and empathy
ID verification
Work ethic and integrity
Customer relations
Money handling
Cleaning and sanitizing
Cash management
Attention to detail
Daily reporting
Reliability and punctuality
Cash handling expertise
Order taking
Cash register systems
Product knowledge
Professionalism and courtesy
Cash drawer balancing
Refunds and exchanges
Conflict resolution
POS system operations
Refund handling
Guest inquiries
Complex Problem-solving
Issue resolution
Sales expertise
Currency counting
Reports and documents
Retail merchandising
Records maintenance
Merchandise restocking
Inventory control
Point of sale operation
Loyalty program promotion
Proficient in software
Identification checks
Report preparation
Sales techniques mastery
Point-of-sale system operation
Payment posting
Fraud prevention awareness
Point of sale proficiency
Regulatory compliance
Empathy and patience
Data entry
Complaint resolution
Organizational growth
Multitasking and organization
Clear communication
Promotions and discounts
Basic math
Inventory restocking
Upselling techniques
Credit card processing
Sales transactions
Merchandise exchange
Exchanges processing
Point-of-sale system
Gift card handling
Transaction handling
Receipt handling
Hospitality and accommodation
Dependability and reliability
Scanner operations
Credit and cash transactions
Checkout monitoring
Multitasking
Timeline
Cashier
Wawa
06.2018 - 06.2020
High School Diploma -
Old Mill High School