Dawn Carter
Colorado Springs,Colorado
Summary
Proven Registered Medical Assistant from Gallogly Recreation and Wellness Center, adept in HIPAA compliance and patient care, significantly improved clinic efficiency. Expert in medical terminology and compassionate patient interactions, I excel in streamlining operations and enhancing patient satisfaction. My background includes successful vaccine administration and leading patient education initiatives, contributing to a healthier student community. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Gallogly Rec And Wellness Center
2009.08 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA/FERPA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for provider examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Fax pharmacies to submit prescriptions and refills.
- Train new Medical Assistant employees on tasks and processes
- Created Medical Assistant and Lab protocols to improve work flow
- Mentor and train Medical Assistant extern students and evaluate performance
- Prepared and administered medications to alleviate patient symptoms per provider instructions.
- Documented vital signs and health history for patients using EHR. (Medicat)
- Prepared examination rooms with necessary specimen collection devices and instruments prior to each appointment, enabling smooth transitions between providers and patients.
- Assisted providers with various medical procedures, ensuring accurate results and timely treatment. Trained to chaperone to ensure patient and provider comfort,safety,privacy,security and dignity during certain exams or procedures.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Triaging incoming cases based on urgency or severity of symptoms.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations and sterilize instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
Wells Fargo Phone Bank
Wells Fargo Bank
1999.07 - 2009.07
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Handled over 60 incoming telephone calls, emails and chat requests.
- Participated in ongoing training opportunities to stay current on industry trends, product offerings, and regulatory requirements for better client support.
- Reduced average call handling time through efficient problem-solving and effective use of banking systems and resources.
- Supervised staff in call center by monitoring phone calls to assist with proper feedback and to facilitate improvement on content and to meet sales quota.
Education
Medical Assistant
Pima Medical Institute
Colorado Springs,CO08.2007
Skills
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection
- Training Pima Externs
- Clinical Documentation
- Anatomy and Physiology Knowledge
- Phlebotomy Techniques
- Patient Scheduling
- Minor Surgical Assistance
- Medication Administration
- Preventive Healthcare Measures
- Medical Equipment Operation
- Vital Signs
- Emergency Response Preparedness
- Compassionate
- Medical terminology knowledge
- Reliable team player
- Specimens collection and processing
- Electronic Medical Records (Medicat)
- Direct Patient Care
- Simple dressings
- Procedure Assistance
- CPR
- Appointment Setting
- Inventory and supply management
- Sterilization techniques
- Orthopedic splints
- Patient Flow Management
- OB/GYN procedures
- Wound care
- Patient Assessments
Accomplishments
Attended DEI Professional Development Training dated 10/15/23 Creating Inclusive and Environment and Collaborative Conversion.
Attended DEI Professional Development Training dated 11/30/23 Beyond the Binary
Certification
- RMA - Registered Medical Assistant
Timeline
Registered Medical Assistant
Gallogly Rec And Wellness Center
2009.08 - Current
Wells Fargo Phone Bank
Wells Fargo Bank
1999.07 - 2009.07
Medical Assistant
Pima Medical Institute
- RMA - Registered Medical Assistant
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