Dawn Carter
MERIDIAN,Mississippi
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and team performance at Burger King. Excelled in inventory control and customer engagement, boosting sales through strategic merchandising. Skilled in team collaboration and organization, consistently achieving goals with a results-driven approach. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Dillards Department Store
04.2023 - 06.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Shift Manager
Hardees Resturamt
02.2023 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
Burger King
10.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
1s Assistant Manager
Jacks Family Restaurants
09.2019 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Diploma - All Required
Huffman High School
Birmingham, AL06.1988
Skills
- NoCustomer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Flexibility and Adaptability
- Upselling strategies
- Sales expertise
- Retail experience
- Client Relationship Building
- Customer Consultation
- Products knowledge
- Brand Awareness
- Sales proficiency
- Personalized recommendations
- Payment Processing
- Beauty Trends
- Customer Needs Assessment
- Relationship Building
- Promotional activities
- Paperwork management
- Relationship building and management
- Merchandise Restocking
- Returns processing
- Brand Promotion
- Event Promotion
- Cross-selling techniques
- Cosmetics industry trends
- Appointment Scheduling
- Skincare consultation
- Sales closing
- Makeup Application Techniques
- Demonstration skills
- Facials and Chemical Treatments
- Makeup Application
- Inventory Control
- Skin analysis
- Product Knowledge Expertise
- Makeup techniques
- Sales coordination
- Esthetics
- Cosmetics selection assistance
- Cosmetics and Facial Care Services
- Display arrangements
- Theft Prevention
- Product Demonstrations
- Quality Assurance
- Product Demonstration
- Service Consultations
- Report Generation
- Event Planning
- Money Transfer Systems
- Report creation
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Honest and Dependable
- Cash Handling
- Reliable and Responsible
- Meeting Sales Goals
- Organization
- Goal-Driven
- Team Cooperation
- Adaptable and Flexible
- Creative Thinking
- Store Opening and Closing
- Product Knowledge
- Cash Register Operation
- Building Customer Loyalty
- Positive Customer Engagement
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Sales and Promotions
- Inventory and Stocking
- Customer Assistance
- Merchandise Recommendations
- Sales floor organization
- Attention to Detail
- Product and Service Sales
- POS Software
- Decision-Making
- Register Opening and Closing
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
- Store Organization
- Basic Mathematics
- Safety and Cleanliness Standards
- Team Leadership
- Merchandise Receiving and Handling
- Staff Support
- Merchandising and Display
- Special Order Coordination
- Retail Metrics and Goals
- Item Ticketing and Pricing
- Retail Merchandising
- Flexible Hours
- Ability to Lift 40 pounds
- Store Policies and Procedures
- Speech Clarity
Certification
Servsafe
Timeline
Beauty Advisor
Dillards Department Store
04.2023 - 06.2024
Shift Manager
Hardees Resturamt
02.2023 - 04.2024
Assistant Manager
Burger King
10.2022 - 02.2024
1s Assistant Manager
Jacks Family Restaurants
09.2019 - 10.2023
Diploma - All Required
Huffman High School